Call Center Bilingual Customer Service Rep

Integration International Inc; Jersey City (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

Integration International Inc is seeking a Bilingual Customer Service Representative to provide assistance to customers in Mercerville, NJ. The ideal candidate will have at least 3 years of customer service experience and must be fluent in both English and Spanish.

This role involves answering customer inquiries, verifying information on applications, and ensuring compliance with licensing requirements. The duration of the contract is 6+ months with a possibility of extension.

Qualifications

• 3 years of recent customer service experience required.
• Ability to effectively communicate in English and Spanish.

Responsibilities

• Provide information to customers regarding various programs and services.
• Answer questions and clarify policies, regulations, and procedures.
• Request information from customers to determine needs.
• Verify completeness and accuracy of forms and applications.
• Conduct searches in electronic or manual files.

Skills

Customer service experience

Bilingual (English and Spanish)

Education

High School Diploma or higher

Job description

Call Center Bilingual Customer Service Rep

• Contract

Integration International Inc. is an IT Solutions and Professional Services Company globally HQ in Parsippany, NJ. We offer Application Services, Infrastructure Services and Staff Augmentation Services to Fortune 1000 companies across North America. Our direct Clients are leading names in Banking, Finance, Manufacturing, Publishing, Life Sciences, Technology and Services industry verticals. Please visit us at www.i3intl.com for more info.

Location: Mercerville, NJ 08619

Duration: 6+ Months (Possibility of extension)

Job Description

• Provides information to customers regarding department/agency programs and services and the requirements of licensure, certification, and other authorizations
• Answers questions, explains rules, regulations, policies and procedures, clarifies forms, provides instruction and direction in the completion of applications, and resolves issues and problems
• Requests information from customers to determine their needs, or purpose of visit
• Verifies the completeness and accuracy of information on forms and applications
• Conducts information searches in electronic or manual file systems
• Ability to read, writes, speak, understand, or communicate in English and Spanish sufficiently to perform the duties of this position.

Qualifications

• 3 years of customer service experience on the resume. Must be recent.
• HS or higher.