Spanish Bilingual CCR

Colonial Group; Fort Myers (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Alta Resources is seeking a Spanish-speaking Customer Service Representative to deliver professional, best-in-class service and sales support.

As a bilingual care rep, you will listen, talk with, and resolve issues for primarily Spanish-speaking customers, handling inquiries across phone, email, and social media with empathy and efficiency.

Qualifications

• Must be fluent in Spanish and English, both verbally and in writing.
• Previous work experience in customer service, sales, training, or member retention.
• Beginner to intermediate knowledge of Word, Excel, PowerPoint and Outlook.

Responsibilities

• Work with inbound and/or outbound calls, email, social media to assist clients’ customers.
• Troubleshoot and resolve customer issues.
• Provide product support and information to customers.
• Investigate and follow up on questions to resolve concerns in a timely manner.
• Provide solutions with urgency, positivity and empathy.

Skills

Spanish fluency

English fluency

Customer service

Communication

Time management

Relationship building

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Outlook

Job description

Alta Resources is looking for Spanish Speaking Customer Service Representatives to provide professional, high-quality, “best-in-class” customer service and sales support.

As a Spanish Bilingual Customer Care Rep you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers, most of whom are primary Spanish speakers.

Spanish Speaking Customer Service Representatives Responsibilities include:

• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
• Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
• Provide product support.
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

Qualifications/Requirements:

• Must be fluent in Spanish and English, both verbally and in the written word.
• Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.”
• Excellent interpersonal, verbal and written communication skills.
• Ability to build relationships with clients, consumers and coworkers.
• Strong organization and time management skills.

Education & Experience:

• High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
• Previous work experience in customer service, sales, training, or member retention required.
• Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
• Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
• Polished phone demeanor, tone and etiquette is required.