Space Ops: User Engagement Systems Engineer

GRVTY; Colorado Springs, Northern (CO, KY); Hybrid; USD 174,000 - 245,000; Full time

Job summary

GRVTY is seeking an experienced User Engagement Engineer to join an established space domain awareness software development program spanning multiple locations. The role focuses on documenting incidents, tracking progress, informing users about development plans, and managing expectations for system capabilities and delivery timelines.

As part of a modernization effort, you will help transition from a legacy system to a modern architecture, provide informal training to users, and facilitate

Qualifications

• Documenting incidents for operations.
• Tracking status of current incidents and providing status to users.
• Informing users of development planning, status and deliverers.
• Managing user expectations on system capabilities and delivery timelines.
• Developing system tradecraft and user-guides to support real-world operations.
• Supporting operation’s transition from a legacy system to running on a modern architecture.
• Providing informal “over-the-shoulder” training to users.
• Connecting users to the customer for requests requiring approvals.
• Connecting the customer to site personnel to support software delivery and system integration.
• Facilitating on-stie discussions/meetings with system users and stakeholders.

Responsibilities

• Documenting incidents for operations.
• Tracking status of current incidents and providing status to users.
• Informing users of development planning, status and deliverers.
• Managing user expectations on system capabilities and delivery timelines.
• Developing system tradecraft and user-guides to support real-world operations.
• Supporting operation’s transition from a legacy system to running on a modern architecture.
• Providing informal “over-the-shoulder” training to users.
• Connecting users to the customer for requests requiring approvals.
• Connecting the customer to site personnel to support software delivery and system integration.
• Facilitating on-stie discussions/meetings with system users and stakeholders.

Job description

GRVTY is seeking an experienced User Engagement Engineer to join an established space domain awareness software development program spanning multiple locations. The role focuses on documenting incidents, tracking progress, informing users about development plans, and managing expectations for system capabilities and delivery timelines.

As part of a modernization effort, you will help transition from a legacy system to a modern architecture, provide informal training to users, and facilitate