User Engagement Systems Engineer SME

GRVTY; Colorado Springs, Northern (CO, KY); Hybrid; USD 174,000 - 245,000; Full time

Job summary

GRVTY is seeking an experienced User Engagement Engineer to join an established space domain awareness software development program spanning multiple locations. The role focuses on documenting incidents, tracking progress, informing users about development plans, and managing expectations for system capabilities and delivery timelines.

As part of a modernization effort, you will help transition from a legacy system to a modern architecture, provide informal training to users, and facilitate

Qualifications

• Documenting incidents for operations.
• Tracking status of current incidents and providing status to users.
• Informing users of development planning, status and deliverers.
• Managing user expectations on system capabilities and delivery timelines.
• Developing system tradecraft and user-guides to support real-world operations.
• Supporting operation’s transition from a legacy system to running on a modern architecture.
• Providing informal “over-the-shoulder” training to users.
• Connecting users to the customer for requests requiring approvals.
• Connecting the customer to site personnel to support software delivery and system integration.
• Facilitating on-stie discussions/meetings with system users and stakeholders.

Responsibilities

• Documenting incidents for operations.
• Tracking status of current incidents and providing status to users.
• Informing users of development planning, status and deliverers.
• Managing user expectations on system capabilities and delivery timelines.
• Developing system tradecraft and user-guides to support real-world operations.
• Supporting operation’s transition from a legacy system to running on a modern architecture.
• Providing informal “over-the-shoulder” training to users.
• Connecting users to the customer for requests requiring approvals.
• Connecting the customer to site personnel to support software delivery and system integration.
• Facilitating on-stie discussions/meetings with system users and stakeholders.

Job description

GRVTY is seeking an experienced User Engagement Engineer, with systems engineering background, to join an established space domain awareness (SDA) software development program spanning multiple locations.

What You’ll be Owning

• Documenting incidents for operations
• Tracking status of current incidents and providing status to users
• Informing users of development planning, status and deliverers
• Managing user expectations on system capabilities and delivery timelines
• Developing system tradecraft and user-guides to support real-world operations
• Supporting operation’s transition from a legacy system to running on a modern architecture
• Providing informal “over-the-shoulder” training to users
• Connecting users to the customer for requests requiring approvals
• Connecting the customer to site personnel to support software delivery and system integration
• Facilitating on-stie discussions/meetings with system users and stakeholders

What You Must Have

• Documenting incidents for operations
• Tracking status of current incidents and providing status to users
• Informing users of development planning, status and deliverers
• Managing user expectations on system capabilities and delivery timelines
• Developing system tradecraft and user-guides to support real-world operations
• Supporting operation’s transition from a legacy system to running on a modern architecture
• Providing informal “over-the-shoulder” training to users
• Connecting users to the customer for requests requiring approvals
• Connecting the customer to site personnel to support software delivery and system integration
• Facilitating on-stie discussions/meetings with system users and stakeholders

What Would be Nice to Have

• Experienced liaison between multiple organizations
• Experienced briefing and interfacing with government leadership
• Experienced facilitator of working group
• Excellent communicator, especially with remote teams
• Self-starter and self-advocator

Pay Range:

At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.We’re proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth.Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

• The pay range for this position is: $173,600 – $245,000