Mission-Critical User Engagement Systems Engineer

Socket.dev; Aurora (CO); On-site; USD 174,000 - 245,000; Full time

Benefits offered by this job

Health plan

Paid time off

Parental leave

401k

Training and development

Awards programs

Company events

Job summary

GRVTY in Colorado is seeking an experienced User Engagement Engineer with a systems engineering background to join an established SDA software program spanning multiple locations. You will document incidents, track current statuses, inform users of development plans and timelines, and create user guides to support real‑world operations.

The role includes facilitating transitions from legacy systems to modern architectures, providing informal training, and coordinating between users, customers,

Qualifications

• Documenting incidents for operations.
• Tracking status of current incidents and providing status to users.
• Informing users of development planning, status and deliverers.
• Managing user expectations on system capabilities and delivery timelines.
• Elucidating system functionality.
• Developing system tradecraft and user-guides to support real-world operations.
• Supporting operation’s transition from a legacy system to running on a modern architecture.
• Providing informal “over-the-shoulder” training to users.
• Connecting users to the customer for requests requiring approvals.
• Connecting the customer to site personnel to support software delivery and system integration.
• Facilitating on-stie discussions/meetings with system users and stakeholders.

Responsibilities

• Documenting incidents for operations.
• Tracking status of current incidents and providing status to users.
• Informing users of development planning, status and deliverers.
• Managing user expectations on system capabilities and delivery timelines.
• Elucidating system functionality.
• Developing system tradecraft and user-guides to support real-world operations.
• Supporting operation’s transition from a legacy system to running on a modern architecture.
• Providing informal “over-the-shoulder” training to users.
• Connecting users to the customer for requests requiring approvals.
• Connecting the customer to site personnel to support software delivery and system integration.
• Facilitating on-stie discussions/meetings with system users and stakeholders.

Job description

GRVTY in Colorado is seeking an experienced User Engagement Engineer with a systems engineering background to join an established SDA software program spanning multiple locations. You will document incidents, track current statuses, inform users of development plans and timelines, and create user guides to support real‑world operations.

The role includes facilitating transitions from legacy systems to modern architectures, providing informal training, and coordinating between users, customers,