Spa & Wellness Operations Leader

Caesars Entertainment; South Lake Tahoe (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

Harrah’s and Caesars Republic Lake Tahoe is seeking a hands-on operations supervisor to oversee Reflections Spa, Harrah’s Fitness Room and pool area, and the Caesars Republic High Dive Pool and Lounge in the absence of the manager.

You will monitor expenses within budget, promote top-quality guest service, and lead scheduling, training, and performance reviews for Leisure Services staff.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree preferred for advancement.
• Excellent guest service skills and a professional demeanor.
• Strong written and verbal communication abilities.
• Ability to build positive relationships with guests and team members.

Responsibilities

• Oversees daily operations of Reflections Spa, Harrah’s Fitness Room, pool area, and Caesars Republic High Dive Pool in the absence of the manager.
• Maintain and analyze operational files and reporting systems; forecast and report on operations.
• Manage purchases, receipts, payments, inventory for Leisure Services within budget.
• Grow and control membership database; manage spa marketing appointments.
• Coach, interview, hire, and review Leisure Services staff; implement training initiatives.

Skills

Guest service skills

Communication skills

Interpersonal skills

Problem solving

English fluency

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Job description

Harrah’s and Caesars Republic Lake Tahoe is seeking a hands-on operations supervisor to oversee Reflections Spa, Harrah’s Fitness Room and pool area, and the Caesars Republic High Dive Pool and Lounge in the absence of the manager.

You will monitor expenses within budget, promote top-quality guest service, and lead scheduling, training, and performance reviews for Leisure Services staff.