Spa and Wellness Supervisor

Caesars Entertainment; South Lake Tahoe (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

Harrah’s and Caesars Republic Lake Tahoe is seeking a hands-on operations supervisor to oversee Reflections Spa, Harrah’s Fitness Room and pool area, and the Caesars Republic High Dive Pool and Lounge in the absence of the manager.

You will monitor expenses within budget, promote top-quality guest service, and lead scheduling, training, and performance reviews for Leisure Services staff.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree preferred for advancement.
• Excellent guest service skills and a professional demeanor.
• Strong written and verbal communication abilities.
• Ability to build positive relationships with guests and team members.

Responsibilities

• Oversees daily operations of Reflections Spa, Harrah’s Fitness Room, pool area, and Caesars Republic High Dive Pool in the absence of the manager.
• Maintain and analyze operational files and reporting systems; forecast and report on operations.
• Manage purchases, receipts, payments, inventory for Leisure Services within budget.
• Grow and control membership database; manage spa marketing appointments.
• Coach, interview, hire, and review Leisure Services staff; implement training initiatives.

Skills

Guest service skills

Communication skills

Interpersonal skills

Problem solving

English fluency

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Job description

Job Description

Responsible for the daily operation of Reflections Spa, Harrah’ Fitness Room and pool area and Caesars Republic High Dive Pool and Lounge center in the absence of the manager. Monitor and control expenses within approved budget constraints. Promote and provide top quality customer service.

Job Description

Responsible for the daily operation of Reflections Spa, Harrah’ Fitness Room and pool area and Caesars Republic High Dive Pool and Lounge center in the absence of the manager. Monitor and control expenses within approved budget constraints. Promote and provide top quality customer service.

Responsibilities

• Oversees Harrah’s and Caesars Republic Leisure Services daily operations in the absence of the manager.
• Maintenance and analysis of operational files and reporting systems.
• Operating forecasts and reports, month end accounting and inventory management.
• Purchases, receives and authorizes payment and inventories of products for all Leisure Services departments within budget constraints, including merchandising and retail products.
• Grows, sells and controls membership database.
• Controls all Marketing Spa Appointments.
• Communicates, through buzz sessions, all pertinent hotel and leisure services activities and information.
• Maintains the quality of outside contractor services and ensures license and insurance requirements are maintained as required by Harrah’s and Douglas County.
• Scheduling, timeworks approval and commissions.
• Interviewing, selecting, coaching and counseling, employee file entries, PAF’s and reviews for all Leisure Services employees.
• Implements FOCUS and other training initiatives.
• Fosters positive interdepartmental communications and relationships.

Qualifications

• High School Diploma or equivalent
• Bachelor’s degree preferred
• Literate and fluent in English
• Excellent guest service skills
• Good communication skills, both verbal and written
• Good interpersonal skills, with emphasis in relationship building.
• Good problem solving skills
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

Additional Requirements

• Ability to occasionally lift up to 60 pounds
• Ability to grasp, use repetitive hand motion, finger dexterity
• Ability to bend, reach, squat
• Ability to hear, talk, see, write, use visual inspection, have hand-eye coordination
• Ability to frequently sit, stand and walk
• Ability to occasionally push/pull
• Ability to occasionally use a step stool and ladder
• Ability to climb stairs
• Ability to use equipment and machines relating to the spa
• Ability to occasionally tolerate extreme inside temperatures
• Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.