Spa & Wellness Guest Experience Specialist

Aveda Institute; Clearwater (FL); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Aveda Institute in Clearwater, FL seeks a Guest Service Coordinator who is passionate about the Aveda mission, beauty and wellness. You will guide guests and students through the guest service cycle, support retail goals, and ensure a premium experience from check-in to checkout.

The role requires excellent communication, strong organizational skills, and availability for retail hours including weekends and events.

Qualifikationen

• One year experience in retail or guest services, cosmetic experience.
• Excellent verbal and written communication.
• Exceptional organizational.
• Ability to attend and satisfactorily complete all company education as required.
• Ability to work retail hours including weekends, holidays and special events as needed.
• Computer experience including retail point of sale.

Aufgaben

• Consistently perform the Aveda Guest Service Cycle to ensure guests have an excellent experience.
• Maintain Average Sales of at least fifty five dollars.
• Ensure “on-time” service flow through effective utilization of the Salon Biz Appointment Booking.
• Manage all incoming call volume to ensure that PCH remains below 5%.
• Provide hair and wellness expertise and excellent service to guests, while achieving established sales goals.
• Ensure each guest is offered a ritual of renewal during every visit, which may include a hand treatment, make-up application and/or neck and shoulder massage.
• Serve as a role model to students and a resource for all, regarding Aveda product knowledge and creating an excellent Aveda Service Cycle
• Ensure the retail experience center is “guest ready” at all times.
• Participate in monthly inventory.
• Present and reinforce a professional appearance at all times, in accordance with the Aveda Institute dress code.
• Attend meetings as required, which may involve minimal travel.

Jobbeschreibung

Aveda Institute in Clearwater, FL seeks a Guest Service Coordinator who is passionate about the Aveda mission, beauty and wellness. You will guide guests and students through the guest service cycle, support retail goals, and ensure a premium experience from check-in to checkout.

The role requires excellent communication, strong organizational skills, and availability for retail hours including weekends and events.