Beauty Advisor & Guest Experience Specialist

Be Aveda Institutes; Winter Park (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

Be Aveda Institutes is seeking a Beauty Advisor who blends exceptional guest service with product knowledge education to support students and guests. You will drive retail sales, guide clients through the Aveda rituals, and help learners gain confidence with cosmetics during service experiences.

You will manage walk‑in traffic, handle calls, book appointments, and maintain a welcoming, guest‑ready retail environment.

Qualifications

• One year experience in retail or guest services, cosmetic experience.
• Excellent verbal and written communication.
• Exceptional organizational.
• Ability to attend and satisfactorily complete all company education as.
• Ability to work retail hours including weekends, holidays and special events as needed.
• Computer experience including retail point of sale.

Responsibilities

• Provide guests with the luxury experience using the Aveda Guest Service Cycle, including rituals of renewal
• Drive retail sales by maintaining a walk‑in AUS of $55 or more
• Manage incoming call volume to exceed 95% call handling
• Perform smart booking and complete call confirmations to maximize appointment availability
• Redirect students when needed to complete the home care ritual with three products educated on during the guest’s service
• Ensure the retail experience center is always guest‑ready

Skills

Customer service

Retail experience

Guest services

Verbal communication

Written communication

Organization

POS experience

Tools

POS system

Job description

Be Aveda Institutes is seeking a Beauty Advisor who blends exceptional guest service with product knowledge education to support students and guests. You will drive retail sales, guide clients through the Aveda rituals, and help learners gain confidence with cosmetics during service experiences.

You will manage walk‑in traffic, handle calls, book appointments, and maintain a welcoming, guest‑ready retail environment.