Beauty & Wellness Advisor — Spa & Guest Experience

Be Aveda Institutes; Clearwater (AR); On-site; USD 17,000 - 25,000; Full time

Job summary

Be Aveda Institutes is seeking a Beauty Advisor to engage guests with the Aveda mission, hair, spa and wellness experiences while driving sales. You will work with students and staff to deliver exceptional service and product knowledge, featuring renewal rituals and professional salon experiences.

The role requires at least one year in retail or guest services with cosmetics, excellent communication, and strong organizational skills; weekend and event availability is expected.

Qualifications

• One year experience in retail or guest services, cosmetic experience.
• Excellent verbal and written communication.
• Exceptional organizational skills.
• Ability to work retail hours including weekends, holidays and special events.

Responsibilities

• Consistently perform the Aveda Guest Service Cycle to ensure guests have an excellent experience.
• Maintain Average Sales of at least fifty five dollars.
• Ensure on-time service flow through effective utilization of the Salon Biz Appointment Booking.
• Manage all incoming call volume to ensure that PCH remains below 5%.
• Provide hair and wellness expertise and excellent service to guests, while achieving established sales goals.
• Ensure each guest is offered a ritual of renewal during every visit, which may include a hand treatment, make-up application and/or neck and shoulder massage.
• Serve as a role model to students and a resource for all, regarding Aveda product knowledge and creating an excellent Aveda Service Cycle.
• Ensure the retail experience center is guest ready at all times.
• Participate in monthly inventory.
• Present and reinforce a professional appearance at all times, in accordance with the Aveda Institute dress code.
• Attend meetings as required, which may involve minimal travel.

Skills

Retail / Guest services

Cosmetic experience

Verbal & written communication

Organizational skills

Tools

POS system

Job description

Be Aveda Institutes is seeking a Beauty Advisor to engage guests with the Aveda mission, hair, spa and wellness experiences while driving sales. You will work with students and staff to deliver exceptional service and product knowledge, featuring renewal rituals and professional salon experiences.

The role requires at least one year in retail or guest services with cosmetics, excellent communication, and strong organizational skills; weekend and event availability is expected.