Guest Experience & Wellness Coordinator

Be Aveda Institutes; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Be Aveda Institutes in Florida is seeking a Guest Service Coordinator who is passionate about the Aveda mission, beauty, and wellness. You will work with a multidisciplinary team to welcome guests and students, drive sales, and uphold the high standard of service across the salon and spa environment.

The role emphasizes excellent communication, strong organizational skills, and the ability to manage retail operations and POS transactions, while maintaining a guests-first experience at all times.

Qualifications

• 1 year experience in retail or guest services, cosmetic experience.
• Excellent verbal and written communication.
• Exceptional organizational skills.
• Ability to attend and satisfactorily complete all company education as required.
• Ability to work retail hours including weekends, holidays and special events.
• Computer experience including retail point of sale.

Responsibilities

• Consistently perform the Aveda Guest Service Cycle to ensure guests have an excellent experience.
• Maintain Average Sales of at least fifty five dollars.
• Ensure “on-time” service flow through effective utilization of the Salon Biz Appointment Booking.
• Manage all incoming call volume to ensure that PCH remains below 5%.
• Provide hair and wellness expertise and excellent service to guests, while achieving established sales goals.
• Ensure each guest is offered a ritual of renewal during every visit, which may include a hand treatment, make-up application and/or neck and shoulder massage.
• Serve as a role model to students and a resource for all, regarding Aveda product knowledge and creating an excellent Aveda Service Cycle.
• Ensure the retail experience center is “guest ready” at all times.
• Participate in monthly inventory.
• Present and reinforce a professional appearance at all times, in accordance with the Aveda Institute dress code.
• Attend meetings as required, which may involve minimal travel.

Skills

Verbal & written communication

Organizational skills

Customer service

Retail POS systems

Tools

Retail POS systems

Job description

Be Aveda Institutes in Florida is seeking a Guest Service Coordinator who is passionate about the Aveda mission, beauty, and wellness. You will work with a multidisciplinary team to welcome guests and students, drive sales, and uphold the high standard of service across the salon and spa environment.

The role emphasizes excellent communication, strong organizational skills, and the ability to manage retail operations and POS transactions, while maintaining a guests-first experience at all times.