Spa Team Lead: Membership Growth & Guest Experience

Hand & Stone Massage and Facial Spa; Hollywood (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

401(k)

Bonus based on performance

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa in Hollywood, United States is seeking a motivated, sales-focused Assistant Spa Manager to support daily operations, membership growth, front desk performance, and team accountability.

This hands-on leadership role is ideal for someone who enjoys coaching a team, helping guests, driving sales, and keeping the spa running smoothly. Strong front desk leadership or sales experience is preferred, with opportunities for growth into Spa Manager roles.

Qualifications

• 2 years of sales, customer service, front desk, retail, hospitality, or leadership experience preferred

Responsibilities

• Support membership sales, conversion, retention, and guest follow-up
• Coach Spa Associates on membership value, objection handling, and closing
• Help manage the front desk during peak business hours
• Assist with appointment booking, confirmations, prebooking, and filling cancellations
• Support gift card, retail, enhancement, and package sales
• Monitor daily goals and communicate results to the team
• Assist with opening, closing, cash handling, deposits, and front desk standards
• Help maintain provider schedule productivity and reduce open appointment time
• Support hiring, onboarding, training, and coaching Spa Associates
• Resolve guest concerns professionally
• Maintain a clean, organized, professional, and brand-compliant spa
• Lead by example with urgency, professionalism, and accountability

Skills

Sales experience

Leadership

Customer service

Front desk

Job description

Hand & Stone Massage and Facial Spa in Hollywood, United States is seeking a motivated, sales-focused Assistant Spa Manager to support daily operations, membership growth, front desk performance, and team accountability.

This hands-on leadership role is ideal for someone who enjoys coaching a team, helping guests, driving sales, and keeping the spa running smoothly. Strong front desk leadership or sales experience is preferred, with opportunities for growth into Spa Manager roles.