Spa Assistant Manager: Sales Leadership & Growth

Hand & Stone - Weston, FL; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Training & development

Wellness resources

401(k)

Bonus based on performance

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa in Weston, FL is seeking an Assistant Spa Manager who will support daily operations, drive membership growth, and improve front desk performance through coaching and accountability.

This hands-on leadership role suits a strong front desk leader or sales professional looking to grow into Spa Manager or other senior roles, with opportunities for training, advancement, and performance-based rewards.

Qualifications

• Minimum of 2 years of sales, customer service, front desk, retail, hospitality, or leadership experience preferred.
• Experience in a membership-based business is strongly preferred.
• Comfortable selling memberships and coaching others to sell.
• Strong communication, organization, and follow-through.
• Professional, dependable, and punctual.
• Comfortable using reports, booking software, and point-of-sale systems.
• Zenoti experience is a plus.
• Bilingual English and Spanish is a plus.

Responsibilities

• Support membership sales, conversion, retention, and guest follow-up.
• Coach Spa Associates on membership value, objection handling, and closing.
• Help manage the front desk during peak business hours.
• Assist with appointment booking, confirmations, prebooking, and filling cancellations.
• Support gift card, retail, enhancement, and package sales.
• Monitor daily goals and communicate results to the team.
• Assist with opening, closing, cash handling, deposits, and front desk standards.
• Help maintain provider schedule productivity and reduce open appointment time.
• Support hiring, onboarding, training, and coaching Spa Associates.
• Resolve guest concerns professionally.
• Maintain a clean, organized, professional, and brand-compliant spa.
• Lead by example with urgency, professionalism, and accountability.

Skills

Sales experience

Customer service

Front desk

Leadership

Coaching

Tools

POS systems

Booking software

Zenoti

Job description

Hand & Stone Massage and Facial Spa in Weston, FL is seeking an Assistant Spa Manager who will support daily operations, drive membership growth, and improve front desk performance through coaching and accountability.

This hands-on leadership role suits a strong front desk leader or sales professional looking to grow into Spa Manager or other senior roles, with opportunities for training, advancement, and performance-based rewards.