Spa Sales Leader: Client Experience & Growth

Hand & Stone Franchise Corp; Canonsburg (Washington County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Free food & snacks

Job summary

Hand and Stone Massage and Facial Spa in the United States is seeking a sales-focused Assistant Spa Manager to drive spa operations and client engagement. The role centers on leading front desk activities, training sales associates, and collaborating with spa managers to cultivate a positive client and team culture.

The ideal candidate will excel at member conversion, customer service, and promoting health and wellness through education on services, upgrades, products, and memberships.

Qualifications

• Growth-focused leadership: run front desk, train sales associates, partner with spa managers to foster client and team culture.
• Lead by example in member conversion and customer service, coaching and motivating the sales team.
• Promote health and wellness by educating members on massages and facials, upgrades, products and memberships.
• Handle administrative tasks like scheduling, inventory management and sales reporting.
• Drive results by aligning strategies to business needs and operating across varied hours.

Responsibilities

• Run the spa front desk and supervise staff, ensuring exceptional client service.
• Train sales associates and collaborate with managers to build a client- and team-focused culture.
• Coach, motivate and lead a sales team to achieve targets and higher conversion rates.
• Educate members on services, upgrades, products and memberships to drive add-on sales.
• Manage scheduling, inventory, and sales reporting to support smooth operations.

Skills

Growth-focused leadership

Member conversion

Customer service

Promote health and wellness

Multi-tasking

Job description

Hand and Stone Massage and Facial Spa in the United States is seeking a sales-focused Assistant Spa Manager to drive spa operations and client engagement. The role centers on leading front desk activities, training sales associates, and collaborating with spa managers to cultivate a positive client and team culture.

The ideal candidate will excel at member conversion, customer service, and promoting health and wellness through education on services, upgrades, products, and memberships.