Spa Sales Lead & Front Desk Manager

Hand & Stone Franchise Corp; McMurray (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Free food & snacks

Job summary

Hand and Stone Massage and Facial Spa is seeking a sales-focused Assistant Spa Manager to help drive spa operations and guest experiences. You will lead the front desk, train sales staff, and collaborate with spa managers to cultivate a client- and team-centered culture.

You will educate guests on services, upgrades, and memberships, coaching the team to achieve growth. The role requires flexible hours including evenings and weekends, with a focus on delivering outstanding service and results.

Qualifications

• Growth-focused leadership: lead front desk, train sales staff and work with spa managers to foster client and team culture.
• Member conversion and customer service: connect with clients to offer tailored sales solutions and coach the team.
• Promote health and wellness: educate members on massage and facial services, upgrades, products and memberships.
• Multi-tasking: manage scheduling, inventory and sales reporting.
• Passion to drive results: align strategy with business needs, including evenings and weekends.

Responsibilities

• Lead the front desk operations and oversee spa guest interactions.
• Train and mentor sales associates to improve client conversion and membership sign-ups.
• Coordinate with spa managers to ensure a client- and team-focused environment.

Skills

Growth leadership

Customer service

Sales coaching

Multi-tasking

Result driven

Job description

Hand and Stone Massage and Facial Spa is seeking a sales-focused Assistant Spa Manager to help drive spa operations and guest experiences. You will lead the front desk, train sales staff, and collaborate with spa managers to cultivate a client- and team-centered culture.

You will educate guests on services, upgrades, and memberships, coaching the team to achieve growth. The role requires flexible hours including evenings and weekends, with a focus on delivering outstanding service and results.