Spa - Spa Coordinator

Omni Hotels & Resorts; Paradise Valley (AZ); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Omni Hotels & Resorts in Paradise Valley, AZ seeks a Spa Concierge to join the spa therapy team. You will schedule appointments, check guests in/out, and help create a relaxing sensory journey. You will also promote spa services and beverages while maintaining a clean, welcoming space.

The role requires flexible availability including nights, weekends and holidays, strong communication, and prior customer service or cashiering experience. High school diploma or equivalent required.

Qualifications

• Experience with customer service and cashiering preferred.
• Ability to input data accurately into computer systems.
• Flexible schedule including nights, weekends, and holidays.
• Able to stand for an 8-hour shift.
• Excellent communication skills.
• High school diploma or equivalent.
• Ability to lift up to 30 lbs.
• Must have unexpired TABC certification or obtain upon hire.

Responsibilities

• Check guests in and out according to Omni standards.
• Schedule spa appointments and confirm them in Omni Moments of Service.
• Up-sell and pre-sell Mokara services and products.
• Provide tours of the spa and serve beverages as needed.
• Maintain presentation and cleanliness of the spa and all of its areas.
• Communicate spa promotions with guests.

Skills

Customer service

Cashiering

Communication

Multitasking

Time management

Education

High School Diploma or equivalent

Tools

POS system

Job description

Spa Concierge

Overview

You will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. You will be responsible for scheduling spa appointments and maximizing spa service opportunities. You will be responsible for communicating spa promotions with guests and associates, up-sell, and provide tours of the spa.

Responsibilities

• Check guests in and out according to Omni standards
• Schedule spa appointments and accurately confirm them in accordance with Omni Hotels & Resorts Moments of Service.
• Up-sell, cross-sell, and pre-sell Mokara services and products.
• Provide tours of the spa and offer/serve beverages as needed.
• Assist in maintaining presentation and cleanliness of the spa and all of its areas.
• Communicate spa promotions with guests.

Qualifications

• Ability to accurately and efficiently input information into computer systems.
• Ability to prioritize, organize and follow up all responsibilities.
• Ability to work a flexible schedule to include nights, weekends and holidays.
• Ability to stand for an 8 hour shift.
• Ability to communicate effectively.
• Previous customer service experience.
• Previous cashiering experience is preferred.
• High school diploma or equivalent.
• Ability to lift, carry, push, pull 30 lbs.
• Must have unexpired TABC - or obtain upon hire.

*Hourly pay + included commission from gratuity pool *