Mokara - Spa Attendant

Omni Hotels & Resorts

San Antonio (TX)

On-site

USD 34,440,000 - 49,594,000

Full time

14 days+

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Job summary

Mokara Hotel & Spa in San Antonio’s Riverwalk invites applications for a Spa Attendant. Provide high standard of service in spa issuance, locker, facilities and lounge areas to maximize guest and member satisfaction.

Responsibilities include greeting guests, guiding them through locker rooms and facilities, maintaining cleanliness and organization, and assisting with basic reception tasks. Strong customer service, English communication and the ability to multitask in a fast-paced environment are

Qualifications

Customer service oriented with a friendly, professional demeanour.
Ability to multi-task in a fast-paced hotel environment.
Strong attention to detail and high standards of cleanliness and presentation.
Clear, concise written and verbal communication in English.
Good organizational skills for managing locker room and spa areas.

Responsibilities

Welcome guests and familiarise them with locker room and facilities.
Be a source of information for Spa and Resort operations.
Maintain the highest standards of cleanliness, neatness and organization in locker rooms, lounges and pool areas.
Cross-train in reception desk duties and spa software basics.
Provide personal attention to ensure a pleasant visit for each guest.

Skills

Customer service

Multitasking

Detail oriented

Communication

Organizational skills

Job description

Mokara Hotel & Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only Forbes four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one where exceptional is included.

Mokara Hotel & Spa

The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Spa Attendant

Overview

The Spa Attendant ensures a high standard of service and hospitality in the Spa Issuance, locker, facility, and Lounge areas to maximize guest and member satisfaction.

Responsibilities

To welcome, check-in and familiarize all guests and members with the locker room and facilities.
To be a source of information for guests with regards to Spa and Resort operations.
To maintain to highest standards of cleanliness, neatness and organization; the entire locker room areas, including but not limited to showers, vanity area, lockers, toilets, sinks, counter tops, mirrors, floors, the lounges, including refreshment tables(s); in order to ensure personal service in a hygienic and immaculate environment.
To maintain to highest standards of cleanliness, neatness and organization; the indoor pool, changing rooms and fitness studio as stated above for the Spa locker room areas.
To be cross-trained in some of the reception desk duties such as conduction tours, understanding the spa software, etc.
To provide personal attention and ensure a pleasant visit for each guest.
Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.
Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
Attend all required department trainings and meetings.

Qualifications

Perform any other duties required by management.
Ability to stand for the entire scheduled shift.
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
Must have the ability to report to work on time and when scheduled.
Must have the ability to stand and/or walk for extended periods of time.
Must meet standards of appearance and maintain a high level of personal hygiene at all time.
Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

Environment & Physical Requirements