Spa Concierge | Part Time

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Omni Fort Lauderdale Hotel is seeking a Spa Concierge to join the Mokara Spa team. You will help guests rest, relax, and regain balance by guiding services, bookings, and beverages, while maintaining a pristine spa environment.

The role requires at least 1 year in customer service, English proficiency, ability to work weekends/evenings/holidays, and a Florida TIPS permit. It offers opportunities to showcase hospitality across spa experiences and retail upselling.

Qualifications

• Minimum 1-year experience in a customer service-based role.
• Reading, writing, and oral proficiency in English required.
• Commitment to exceeding customer expectations with attention to detail.
• Professional appearance and demeanor expected.
• Ability to work weekends, evenings, and holidays.
• Must obtain Florida TIPS Alcoholic Beverage Server Permit.

Responsibilities

• Schedule and confirm appointments; greet guests and manage locker setup.
• Provide beverages and assist with check-in/check-out of guests.
• Upsell services and retail products; relay benefits to guests.
• Provide spa tours and explain services; promote promotions.
• Maintain spa, locker, and fitness facilities cleanliness and order.
• Escort guests to locker room and relaxation areas; explain services.
• Daily cleaning and minor maintenance of spa facilities.
• Open/close hammam, sauna, steam room, and whirlpool; ensure sanitation.
• Adhere to cash handling procedures; resolve guest challenges promptly.

Skills

Customer service

English proficiency

Job description

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE:

The Spa Concierge will work as part of the Spa team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

Essential Job Functions

• As part of the MOKARA Spa team, the Spa Concierge is to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
• Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests.
• Ensure pre-selling, up-selling and cross-selling of services and retail products to each guest.
• Relay with confidence both product and service benefits to guests and assist with closing of retail sales.
• Provide tours of the spa and offer/serve beverages as needed.
• Communicate spa promotions with guests.
• Maintain cleanliness and neatness of spa facility, locker room and fitness center.
• Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.
• Perform daily general cleaning and minor maintenance tasks in the spa facility.
• Responsible for opening and/or closing of the hammam, sauna, steam room and whirlpool areas, and their daily sanitation.
• Ability to ensure cash handling procedures are always adhered to.
• Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.

Qualifications

• Minimum 1-year experience working in a customer service-based position.
• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
• Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts including weekends, evenings, and holidays.
• Must obtain a State of Florida TIPS Alcoholic Beverage Server Permit.

Environment & Position Analysis

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.