Spa Concierge | Part Time

Omni Hotels & Resorts; Port Everglades (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Spa Concierge at the Omni Fort Lauderdale Hotel in Florida to provide exceptional guest service. This role requires a strong commitment to customer satisfaction, excellent organizational skills, and the ability to communicate fluently in English. Responsibilities include scheduling spa appointments, maintaining the spa facility, and enhancing the overall guest experience through service and attention to detail. The position requires the ability to work various shifts, including weekends and holidays, and obtaining a state permit for serving alcohol.

Qualifications

• Minimum 1‑year experience working in a customer service‑based position.
• Reading, writing, and oral proficiency in the English language required.
• Must obtain a State of Florida TIPS Alcoholic Beverage Server Permit.

Responsibilities

• Provide scheduling and confirmation of appointments.
• Maintain cleanliness and neatness of spa facility.
• Assist guests with locker room setup and service inquiries.
• Handle cash according to established procedures.

Skills

Customer service experience

Attention to detail

Organizational skills

Proficiency in English

Job description

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29‑story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention Center. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre‑function meeting space with waterfront views.

JOB PURPOSE

The Spa Concierge will work as a part of the Spa team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

ESSENTIAL JOB FUNCTIONS

• As part of the MOKARA Spa team, the Spa Concierge is to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
• Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests.
• Ensure pre‑selling, up‑selling and cross‑selling of services and retail products to each guest.
• Relay with confidence both product and service benefits to guests and assist with closing of retail sales.
• Provide tours of the spa and offer/serve beverages as needed.
• Communicate spa promotions with guests.
• Maintain cleanliness and neatness of spa facility, locker room and fitness center.
• Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.
• Perform daily general cleaning and minor maintenance tasks in the spa facility.
• Responsible for opening and/or closing of the hammam, sauna, steam room and whirlpool areas, and their daily sanitation.
• Ensure cash handling procedures are always adhered to.
• Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.

QUALIFICATIONS

• Minimum 1‑year experience working in a customer service‑based position.
• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
• Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client's needs.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts including weekends, evenings, and holidays.
• Must obtain a State of Florida TIPS Alcoholic Beverage Server Permit.

ENVIRONMENT & POSITION ANALYSIS

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.