Spa Operations Supervisor

Fontainbleau; Las Vegas, Northern (NV, KY); Hybrid; USD 29,000 - 39,000; Full time

Job summary

Fontainebleau Las Vegas is seeking a proactive Spa Operations Supervisor to assist the Spa Operations Manager in daily spa operations, guest satisfaction, and member development. This role focuses on delivering outstanding service and supporting the execution of key initiatives across the spa.

The SOS will help with scheduling, timekeeping, coaching spa Members, and coordinating with Spa Providers. Candidates should have at least two years in a luxury resort setting, leadership experience, and

Qualifications

• Minimum two years in a luxury resort or similar setting.
• At least 6 months of leadership/management experience in a spa or related field preferred.
• Proficient in Microsoft Office applications: Excel, Word, PowerPoint, Outlook.

Responsibilities

• Assist the Spa Operations Manager with day-to-day spa operations.
• Oversee scheduling and timekeeping for spa Members and staff.
• Support guest and Member issues with exemplary service.
• Develop spa Members through coaching and guidance.
• Assist with spa reception and facilities when needed.
• Maintain cleanliness and maintenance of spa areas.
• Lead by example in guest service and staff interactions.
• Participate in staff training and meetings.
• Ensure alignment with Fontainebleau culture values and standards.

Skills

Leadership / people management

Guest & Member service

Time management

Multi-tasking

Attention to detail

Problem solving

Integrity

Flexible schedule

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

POSITION OVERVIEW

The Spa Operation Supervisor (SOS) will assist and support the day-to-day operations from the guidance of the Spa Operations Manager (SOM). The SOS is responsible for delivering great guest service, focusing on Member development, and assisting with implementation and execution of key business initiatives for the spa. When needed, the SOS will assist with guest issues, Member issues, and overseeing schedules and timekeeping.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Responsible for assisting the SOM with all Member recruitment, onboarding, and training
• Oversee day-to-day operations on the spa floor and assist with any guest or Member issues
• Work with all spa Members on development through coaching and guidance
• Responsible for all scheduling and timekeeping for spa Members and report any discrepancies to the SOM
• Handle all Spa Providers product ordering and perform a monthly inventory of all items
• Work with SOM on asset protection and emergency procedures to ensure protection of all spa items and guest safety
• Ensure all areas of the spa are kept clean and well maintained
• Must lead by example by demonstrating exceptional guest service and employee interactions along with following all company and department policies and procedures
• Attend and participate in support training and staff meetings
• Ensure all Fontainebleau culture values, property, department standards are implemented and applied
• Assist in the spa reception and spa facilities when needed
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School diploma or equivalent required
• Minimum of two (2) years working in a luxury resort setting or similar field
• At least 6-months of leadership/management experience in a resort spa or related field preferred
• Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook)
• Polished appearance and demeanor
• Excellent guest and Member skills
• Must be able to work in a fast-paced, busy, and somewhat stressful environment
• Working knowledge of spa booking systems
• Able to multi-task while assisting multiple guests
• Effective time management skills and ability to multi-task in a fast-paced environment
• Extraordinary attention to detail, while working under tight deadlines
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Ability to resolve problems to the satisfaction of both the guest and the company
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Must be willing and able to work a flexible schedule to include nights and weekends

SUPERVISORY RESPONSIBILITIES

This job supervises all Spa Hosts, Spa Concierge, Lead Spa Hosts, Linen Runners, Spa Operations Supervisors, and Group Sales and Service Supervisors.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$24.60 per hour