Spa Sales Specialist

Heights Wellness Retreat; Decatur (GA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Performance bonus

Competitive pay

Flexible schedule

Uniforms provided

Advancement opportunities

Training & development

Wellness resources

Job summary

Massage Heights Decatur is seeking a Spa Sales leader to scale a membership-based wellness business. You will train front desk, manage a team of therapists and front desk staff, and drive 25% prospect conversion while hitting KPIs.

This role rewards performance with a clear bonus structure, competitive hourly pay, advancement opportunities, and ongoing training in a fast-paced, accountability-driven environment.

Qualifications

• 1–5 years of sales leadership experience in KPI-driven environments.
• Proven track record of meeting aggressive quotas and managing budgets.
• Strong coaching instincts with high standards under heavy volume.
• Self-starter with the drive to rise into higher leadership roles.

Responsibilities

• Scale a membership-based wellness business by executing a disciplined sales process.
• Lead, coach, and run daily operations to hit critical benchmarks.
• Drive 25% conversion by training and supervising front desk teams.
• Recruit, onboard, and coach a high-performing team of therapists and front desk staff.
• Own the scorecard by managing labor, room utilization, and KPIs with POS tools.

Skills

Sales leadership

Coaching

Self-starter

Ambition to grow into leadership

Tools

Zenoti

SharePoint

AnchorPoint

Job description

Spa Sales / Studio Sales

Massage Heights Decatur | Elite, Membership-Based Wellness Business

This Role Is Not for Everyone.

It is for competitive, numbers-driven leaders who thrive on extreme accountability, live by their scorecards, and get energized by hitting measurable sales targets. If you look at a 25% prospect conversion goal and see an achievable win rather than a hurdle, you belong here.

We are not looking for a shift supervisor. We are looking for an ambitious business builder to run this retreat with discipline, precision, and a relentless focus on growth.

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

The Financial Opportunity

• Base Pay: $17.00 – $25.00 / hour (commensurate with leadership experience)
• High-Upside Bonus Structure: Performance-driven compensation tiers designed to reward top producers who smash growth KPIs.

What You’ll Own (The Sales & Growth Engine)

Your primary directive is to scale a membership-based wellness business by executing a disciplined sales process. You will lead, coach, and run daily operations to hit critical benchmarks:

• Drive the 25% Conversion Blueprint: Train, role-play, and lead your front desk team to convert 1 out of every 4 prospects into a long-term Wellness Member.
• Lead a High-Performing Team: Recruit, onboard, and coach a powerhouse squad, including 20 Massage Therapists and elite Front Desk Sales Associates.
• Own the Scorecard: Manage labor efficiency, maximize room utilization, and own your daily, weekly, and monthly KPIs using advanced POS and tracking tools (Zenoti, SharePoint, AnchorPoint).

How Success Is Measured (Outcomes vs. Effort)

• Front Desk Prospect-to-Membership Conversion: 25% – 35%
• Overall Member Retention Rate: 99%
• Massage Therapist Rebook Rate: 60%
• Growth Milestone: Scale the business by adding 500 active members over the next 3–6 months.

Who Thrives Here

• The Accountability Champion: You take Extreme Ownership. No excuses, no blame—just find the strategy that gets results.
• The High-Energy Coach: You know that positive energy is contagious, and you actively use role-play and sales rehearsals to build your team's confidence.
• The Metric Lover: You look at numbers daily to figure out how to optimize schedules, control labor costs, and improve profitability.
• The Cultural Fit: You are competitive, resilient under pressure, results-driven, and you must love tacos.

Required Experience & Skills

• 1–5 years of sales leadership experience, ideally in membership-based, KPI-driven environments (fitness, wellness, or subscription service retail).
• Proven track record of hitting aggressive sales quotas and managing operational budgets.
• Strong coaching instincts with the ability to hold a team to high standards under high volume.
• Self-starter mentality with the ambition to grow into higher organizational leadership.

Ready to Lead, Grow, and Win?

If you are an A-Player who wants true ownership, clear accountability, and the financial upside of driving a business to the top, we want to hear from you.