Spa Director

Massage Heights Indianapolis; Atlanta (GA); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Massage Heights Brookhaven in Atlanta, GA seeks a Spa Director focused on sales leadership, membership growth, and team development. You will drive revenue, manage daily operations, and coach a high-performing team to deliver an elevated guest experience.

This full-time role requires 40 hours weekly with some weekends and holidays. Compensation is $60,000 per year plus performance-based bonus opportunities and a comprehensive benefits package including health, vision, dental, and 401(k) matching.

Qualifications

• Minimum 3 years of management experience, including direct responsibility for leading, coaching, and developing a team.
• Proven sales success, preferably in a membership-based, subscription, or goal-driven sales environment.
• Experience managing individual and team sales goals, tracking performance, and improving results.
• Strong leadership, communication, coaching, and conflict-resolution skills.
• Ability to hold team members accountable while maintaining a positive and supportive work environment.
• Strong organizational skills and the ability to balance sales leadership with daily operations.
• Comfort working with sales reports, KPIs, budgets, and business performance metrics.
• Full‑time availability of 40 hours per week, including required weekend availability, some evenings, and holidays as business needs dictate.

Responsibilities

• Lead the Retreat in achieving and exceeding monthly membership sales, revenue, and retention goals.
• Consistently grow our active membership base through new sales, strong conversion, and effective retention strategies.
• Lead by example through active involvement in the sales process, including membership presentations, overcoming objections, and closing sales.
• Monitor KPIs, identify opportunities, and implement action plans to improve results.
• Coach and develop your team to confidently communicate membership value and consistently deliver strong sales performance.
• Recruit, hire, train, and retain high-performing team members.
• Establish clear expectations, provide consistent feedback, and hold team members accountable for results.
• Conduct ongoing sales training, performance coaching, and team development.
• Create a positive, motivating, and results-oriented culture where team members are empowered to succeed.
• Lead from the floor, providing hands-on support and real-time coaching throughout the day.
• Oversee daily operations while maintaining exceptional standards of service and professionalism.
• Take ownership of Retreat performance, including revenue, labor management, productivity, and profitability.
• Create effective schedules that align staffing with business demand.
• Ensure consistent execution of company policies, operational procedures, and brand standards.
• Maintain a clean, welcoming, and elevated experience for every Member and guest.
• Develop local partnerships, community relationships, and promotional initiatives to drive new business.

Skills

Sales leadership

Team coaching

Leadership

Communication

Accountability

Operations management

Tools

P&L management

Budgeting

Labor optimization

Job description

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

Spa Director | Sales & Operations Leadership

Massage Heights – Brookhaven, Atlanta, GA

Are you a results-driven leader who loves sales, developing people, and building high-performing teams?

Massage Heights Brookhaven is looking for an experienced, motivated, and sales-focused Spa Director to lead our team and drive the continued growth of our Retreat.

At Massage Heights, our brand purpose is to Elevate the Lives of the People We Touch. We believe in creating an exceptional experience for our Members and guests while building a culture where our team members feel supported, challenged, and inspired to succeed.

We are in the membership business, and sales leadership is at the heart of this position.

This is an exciting opportunity for a leader who thrives in a goal-oriented environment, enjoys coaching others, takes ownership of results, and knows how to turn opportunities into measurable business growth.

While spa industry experience is a plus, it is not required. We are especially interested in candidates with proven success in membership sales, retail sales leadership, fitness, hospitality, or other performance-driven businesses.

What You'll Do

Drive Sales & Membership Growth

• Lead the Retreat in achieving and exceeding monthly membership sales, revenue, and retention goals.
• Consistently grow our active membership base through new sales, strong conversion, and effective retention strategies.
• Lead by example through active involvement in the sales process, including membership presentations, overcoming objections, and closing sales.
• Monitor key performance indicators (KPIs), identify opportunities, and implement action plans to improve results.
• Coach and develop your team to confidently communicate membership value and consistently deliver strong sales performance.

Lead, Inspire & Develop Your Team

• Recruit, hire, train, and retain high-performing team members.
• Establish clear expectations, provide consistent feedback, and hold team members accountable for results.
• Conduct ongoing sales training, performance coaching, and team development.
• Create a positive, motivating, and results-oriented culture where team members are empowered to succeed.
• Lead from the floor, providing hands‑on support and real-time coaching throughout the day.

Own Retreat Operations & Profitability

• Oversee daily operations while maintaining exceptional standards of service and professionalism.
• Take ownership of Retreat performance, including revenue, labor management, productivity, and profitability.
• Create effective schedules that align staffing with business demand.
• Ensure consistent execution of company policies, operational procedures, and brand standards.
• Maintain a clean, welcoming, and elevated experience for every Member and guest.
• Develop local partnerships, community relationships, and promotional initiatives to drive new business.

What We're Looking For

Required Qualifications

• Minimum 3 years of management experience, including direct responsibility for leading, coaching, and developing a team.
• Proven sales success, preferably in a membership-based, subscription, or goal-driven sales environment.
• Experience managing individual and team sales goals, tracking performance, and improving results.
• Strong leadership, communication, coaching, and conflict-resolution skills.
• Ability to hold team members accountable while maintaining a positive and supportive work environment.
• Strong organizational skills and the ability to balance sales leadership with daily operations.
• Comfort working with sales reports, KPIs, budgets, and business performance metrics.
• Full‑time availability of 40 hours per week, including required weekend availability, some evenings, and holidays as business needs dictate.

Preferred Qualifications

• Experience leading a membership-based business, fitness studio, wellness center, or high-volume retail operation.
• Spa, massage, skincare, or wellness industry experience.
• Experience with P&L management, labor optimization, and revenue growth.
• Demonstrated success improving membership conversion, retention, and team productivity.

What We Offer

• Competitive salary with performance-based bonus opportunities
• Leadership development and career growth opportunities
• Comprehensive training and ongoing support
• Complimentary wellness services and employee discounts
• A positive, team‑oriented work environment
• Company celebrations, team events, and employee perks
• Massage Heights Family Fund

Our Core Values

Loyalty | Authenticity | Passion | Diligence

Is This the Right Opportunity for You?

You’ll Thrive In This Role If You

• Love sales and get excited about achieving ambitious goals.
• Have a track record of leading teams to measurable results.
• Are comfortable having performance conversations and holding people accountable.
• Enjoy being actively involved in the business rather than managing from behind a desk.
• Take initiative, solve problems, and approach challenges with a solutions-focused mindset.
• Want to build a successful team and take pride in the overall performance of your location.

Compensation: $60,000.00 per year

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

Join the Team at Massage Heights