Spa Director

Heights Wellness Retreat; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Massage Heights Brookhaven is seeking an experienced Spa Director to lead our team, drive membership growth, and deliver an elevated guest experience in a fast-paced, service-driven environment in Brookhaven, Atlanta.

You will own operations, coach staff, manage KPIs, and partner with local communities to grow revenue while maintaining brand standards, guest satisfaction, and a positive, empowering culture.

Qualifications

• Minimum 3 years of management experience with direct leadership of a team.
• Proven sales success, preferably in a membership-based, subscription, or goal-driven sales environment.
• Experience managing individual and team sales goals, tracking performance, and improving results.
• Strong leadership, communication, coaching, and conflict-resolution skills.
• Full-time availability of 40 hours per week, including required weekend availability, some evenings, and holidays as needed.

Responsibilities

• Drive Sales & Membership Growth by leading the Retreat to meet/exceed monthly membership sales, revenue, and retention goals.
• Lead, coach, and develop the team; communicate membership value and ensure strong sales performance.
• Own Retreat Operations & Profitability, overseeing daily operations, labor, scheduling, and brand standards.
• Create partnerships and promotional initiatives to drive new business and maintain exceptional guest experiences.

Job description

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

Spa Director | Sales & Operations Leadership

Massage Heights – Brookhaven, Atlanta, GA

Are you a results-driven leader who loves sales, developing people, and building high-performing teams?

Massage Heights Brookhaven is looking for an experienced, motivated, and sales-focused Spa Director to lead our team and drive the continued growth of our Retreat.

At Massage Heights, our brand purpose is to Elevate the Lives of the People We Touch.

We believe in creating an exceptional experience for our Members and guests while building a culture where our team members feel supported, challenged, and inspired to succeed.

We are in the membership business, and sales leadership is at the heart of this position.

What You’ll Do

Drive Sales & Membership Growth

• Lead the Retreat in achieving and exceeding monthly membership sales, revenue, and retention goals.
• Consistently grow our active membership base through new sales, strong conversion, and effective retention strategies.
• Lead by example through active involvement in the sales process, including membership presentations, overcoming objections, and closing sales.
• Monitor key performance indicators (KPIs), identify opportunities, and implement action plans to improve results.
• Coach and develop your team to confidently communicate membership value and consistently deliver strong sales performance.

Lead, Inspire & Develop Your Team

• Recruit, hire, train, and retain high-performing team members.
• Establish clear expectations, provide consistent feedback, and hold team members accountable for results.
• Conduct ongoing sales training, performance coaching, and team development.
• Create a positive, motivating, and results-oriented culture where team members are empowered to succeed.
• Lead from the floor, providing hands-on support and real-time coaching throughout the day.

Own Retreat Operations & Profitability

• Oversee daily operations while maintaining exceptional standards of service and professionalism.
• Take ownership of Retreat performance, including revenue, labor management, productivity, and profitability.
• Create effective schedules that align staffing with business demand.
• Ensure consistent execution of company policies, operational procedures, and brand standards.
• Maintain a clean, welcoming, and elevated experience for every Member and guest.
• Develop local partnerships, community relationships, and promotional initiatives to drive new business.

What We’re Looking For

Required Qualifications

• Minimum 3 years of management experience, including direct responsibility for leading, coaching, and developing a team.
• Proven sales success, preferably in a membership-based, subscription, or goal-driven sales environment.
• Experience managing individual and team sales goals, tracking performance, and improving results.
• Strong leadership, communication, coaching, and conflict-resolution skills.
• Ability to hold team members accountable while maintaining a positive and supportive work environment.
• Strong organizational skills and the ability to balance sales leadership with daily operations.
• Comfort working with sales reports, KPIs, budgets, and business performance metrics.
• Full-time availability of 40 hours per week, including required weekend availability, some evenings, and holidays as business needs dictate.

Preferred Qualifications

• Experience leading a membership-based business, fitness studio, wellness center, or high-volume retail operation.
• Spa, massage, skincare, or wellness industry experience.
• Experience with P&L management, labor optimization, and revenue growth.
• Demonstrated success improving membership conversion, retention, and team productivity.

What We Offer

• Competitive salary with performance-based bonus opportunities
• Leadership development and career growth opportunities
• Comprehensive training and ongoing support
• Complimentary wellness services and employee discounts
• A positive, team-oriented work environment
• Company celebrations, team events, and employee perks
• Massage Heights Family Fund

Our Core Values

Loyalty | Authenticity | Passion | Diligence

Is This the Right Opportunity for You?

You’ll thrive in this role if you:

• Love sales and get excited about achieving ambitious goals.
• Have a track record of leading teams to measurable results.
• Are comfortable having performance conversations and holding people accountable.
• Enjoy being actively involved in the business rather than managing from behind a desk.
• Take initiative, solve problems, and approach challenges with a solutions-focused mindset.
• Want to build a successful team and take pride in the overall performance of your location.

If you’re a confident sales leader who is ready to take ownership, develop a winning team, and make a meaningful impact, we’d love to meet you!