Sales Operations Manager

Heights Wellness Retreat; Decatur (GA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Performance bonus

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Advancement opportunities

Paid time off

Profit sharing

Training and development

Wellness resources

Job summary

Massage Heights Decatur is seeking a Sales Lead / Studio Director to scale a membership-based wellness business with discipline, precision, and a relentless focus on growth.

You will lead a front desk team and therapists to hit key metrics, including 25% prospect conversion and strong retention, while driving overall profitability and member growth.

Qualifications

• 1–5 years of sales leadership experience in KPI-driven environments.
• Proven track record of hitting aggressive sales quotas and managing budgets.
• Strong coaching instincts with the ability to hold a team to high standards under high volume.

Responsibilities

• Lead, coach, and run daily operations to hit critical benchmarks.
• Scale a membership-based wellness business with a disciplined sales process.
• Manage labor efficiency, scheduling, and KPIs using POS and tracking tools.

Skills

Sales leadership

Track record

Coaching

Self-starter

Tools

POS systems

Analytics tools

Job description

Sales Lead / Studio Director

Massage Heights Decatur | Elite, Membership-Based Wellness Business

This Role Is Not for Everyone.

It is for competitive, numbers-driven leaders who thrive on extreme accountability, live by their scorecards, and get energized by hitting measurable sales targets. If you look at a

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Wellness resources

Sales Lead / Studio Director

Massage Heights Decatur | Elite, Membership-Based Wellness Business

This Role Is Not for Everyone.

It is for competitive, numbers-driven leaders who thrive on extreme accountability, live by their scorecards, and get energized by hitting measurable sales targets. If you look at a 25% prospect conversion goal and see an achievable win rather than a hurdle, you belong here.

We are not looking for a shift supervisor. We are looking for an ambitious business builder to run this retreat with discipline, precision, and a relentless focus on growth.

The Financial Opportunity

• Base Pay: $17.00 – $25.00 / hour (commensurate with leadership experience)
• High-Upside Bonus Structure: Performance-driven compensation tiers designed to reward top producers who smash growth KPIs.

What You’ll Own (The Sales & Growth Engine)

Your primary directive is to scale a membership-based wellness business by executing a disciplined sales process. You will lead, coach, and run daily operations to hit critical benchmarks:

• Drive the 25% Conversion Blueprint: Train, role-play, and lead your front desk team to convert 1 out of every 4 prospects into a long-term Wellness Member.
• Lead a High-Performing Team: Recruit, onboard, and coach a powerhouse squad, including 20 Massage Therapists and elite Front Desk Sales Associates.
• Own the Scorecard: Manage labor efficiency, maximize room utilization, and own your daily, weekly, and monthly KPIs using advanced POS and tracking tools (Zenoti, SharePoint, AnchorPoint).

How Success Is Measured (Outcomes vs. Effort)

We evaluate performance strictly on measurable results. Your scorecard will track:

• Front Desk Prospect-to-Membership Conversion: 25% – 35%
• Overall Member Retention Rate: 99%
• Massage Therapist Rebook Rate: 60%
• Growth Milestone: Scale the business by adding 500 active members over the next 3–6 months.

Who Thrives Here

• The Accountability Champion: You take Extreme Ownership. No excuses, no blame—just find the strategy that gets results.
• The High-Energy Coach: You know that positive energy is contagious, and you actively use role-play and sales rehearsals to build your team's confidence.
• The Metric Lover: You look at numbers daily to figure out how to optimize schedules, control labor costs, and improve profitability.
• The Cultural Fit: You are competitive, resilient under pressure, results-driven, and you must love tacos.

Required Experience & Skills

• 1–5 years of sales leadership experience, ideally in membership-based, KPI-driven environments (fitness, wellness, or subscription service retail).
• Proven track record of hitting aggressive sales quotas and managing operational budgets.
• Strong coaching instincts with the ability to hold a team to high standards under high volume.
• Self-starter mentality with the ambition to grow into higher organizational leadership.

Ready to Lead, Grow, and Win?

If you are an A-Player who wants true ownership, clear accountability, and the financial upside of driving a business to the top, we want to hear from you.