Sales Operations Manager

Massage Heights Indianapolis; Decatur (AL); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Flexible schedule

Paid time off

Training & development

Job summary

Massage Heights Indianapolis is looking for a Sales Manager to lead operations and boost membership sales at their Decatur location. This role involves driving membership sales conversions, building a strong front desk and therapist teams, and maintaining high standards in guest experience.

The ideal candidate will have a solid background in sales leadership, excellent communication skills, and a passion for results. Flexible scheduling, health insurance, and performance bonuses are part of the compensation package.

Qualifications

• 1–5 years of sales leadership experience.
• Proven success in KPI-based environments.
• Strong coaching skills for team development.

Responsibilities

• Drive membership sales conversion to target 25-35%.
• Build and lead high-performing sales teams.
• Ensure control over KPIs and guest experience.

Skills

Sales leadership experience

KPI management

Coaching skills

Communication abilities

Problem-solving abilities

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Wellness resources

Role Summary

Sales Manager to lead daily operations and aggressively grow membership sales at Massage Heights Decatur, a locally owned, membership-based wellness retreat. This hands‑on leadership role focuses on driving membership sales conversion, building high‑performing front‑desk and therapist teams, owning KPIs, labor efficiency, and guest experience, and scaling a membership-based business with discipline and precision.

Key Responsibilities

• Drive membership sales conversion to 25% (target 25-35%)
• Build and lead a high‑performing front desk sales and therapist team
• Own KPIs, labor efficiency, and guest experience
• Scale the membership-based business with discipline and precision

Key Outcomes – First 30 Days

• Full ownership of KPIs: Membership sales conversion, retention, rebooking, guest experience
• Master all systems: Zenoti POS, Operations & Forecasting tools, SharePoint, AnchorPoint
• Assess team performance and identify skill gaps
• Establish daily, weekly, monthly scorecards
• Stabilize staffing, scheduling, and service execution

Key Outcomes – 30–60 Days

• Consistently hit or exceed performance targets:
  • 25-35% membership conversion
  • 99% retention
• Implement structured role‑play sales rehearsal & service training
• Optimize therapist and front desk scheduling to maximize room utilization
• Recruit and onboard:
  • 20 massage therapists
  • Front desk sales associates to support growth
• Tight control of labor and operational costs

Key Outcomes – 3–6 Months

• Develop an internal leadership bench (assistant manager / lead)
• Contribute insights to annual budget and forecasting
• Drive consistent revenue and operational growth
• Scale membership by adding 500 active members

Success Metrics

• Membership conversion: 25-35%
• Retention rate: 99%
• Massage therapist rebooking: 60%
• Front desk prospect conversion: 25%
• Employee culture engagement & retention
• Operational structure consistency

Challenges

• Balancing exceptional service with aggressive sales execution
• Turnaround challenging role building from the ground up
• Recruit massage therapists while maintaining profitability
• Must love tacos
• Must be competitive & result driven
• Holding high standards under pressure and volume

Ideal Candidate Profile

• Loves numbers, scorecards, and accountability
• Enjoys coaching teams to win
• Takes ownership of results—good or bad
• Is energized by growth and challenge
• Wants to build a career, not just hold a job

Qualifications

• 1–5 years of sales leadership experience
• Proven success in sales-driven, KPI-based environments
• Strong coaching and people leadership skills
• Excellent communication and problem‑solving abilities
• Self‑starter with ambition to grow personally and professionally

Compensation

• $17–$25 per hour, based on experience and performance
• Performance‑driven compensation opportunities for top producers