Spa Sales Manager

Hand & Stone Franchise Corp; Weston (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading spa franchise is seeking a Spa Sales Manager in Weston, Florida. The ideal candidate will inspire and lead the team, achieve sales goals, and ensure superb customer service. Key responsibilities include mentoring staff, managing operations, and promoting wellness services. A passion for people and a background in sales or customer service are essential, along with a desire for ongoing training and development.

Benefits

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Qualifications

• Minimum 2 years of sales/customer service experience, preferably in a spa.
• Knowledge of spa services and product lines.
• Excellent verbal and written communication skills.

Responsibilities

• Lead a staff of service professionals and achieve sales goals.
• Handle administrative tasks including payroll, scheduling, and reporting.
• Promote the health and wellness benefits of spa services.

Skills

Sales

Customer Service

Communication

Critical Thinking

Education

LMBT License

High School Diploma

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Hand & Stone Massage and Facial Spa is looking for a dynamic, personable, and energetic Spa Sales Manager who knows how to achieve sales goals, infuse a team with a can-do spirit, and spot the next sales/service all-stars.

The ideal candidate is a self-starter that will mentor and inspire our staff by maintaining high performance standards, leading by example, providing superb customer service, and setting and reaching sales goals for individuals and the team.

The primary Responsibilities and Duties of this role include, but are not limited to:

• Lead a staff of service professionals, with demonstrated ability to balance coaching/mentoring with discipline
• Implement and achieve individual and team sales goals in spa memberships, service enhancements and upgrades, and retail sales
• Support the Spa Director and Owners in executing the day-to-day operations of the spa, along with specific assigned responsibilities
• Promote the health and wellness benefits of both massage therapy and skin care services
• Handle administrative tasks including but not limited to payroll, scheduling, ordering/inventory, and reporting
• Ongoing recruitment of a best-in-class team
• Utilize reporting and data analytics to determine bright spots and areas of improvement
• Uphold spa cleanliness standards, including maintenance issues, throughout the spa
• Community Outreach

The primary Qualifications for this role include, but are not limited to:

• A passion for people and sales, with a high level of enthusiasm
• Minimum of 2 years of sales/customer service experience, preferably in a hospitality or spa environment, LMBT License & experience preferred
• Computer proficiency
• Responsibility and dependability are a must
• Critical thinking skills, including customer conflict resolution
• Ability to work flexible schedule including days/evenings/weekends/holidays
• Knowledge and understanding of all spa services and product lines
• Enthusiasm in ongoing training and education, personally and for staff
• Excellent verbal and written communication skills to be utilized internally and externally

Benefits:

• Incentive-based salary plus bonuses
• Free massage and facial services
• Flexible schedules
• Professional and safe work environment
• 401k Plan with matching
• Employee discounts
• Employee referral bonus
• Contests