Spa Sales Manager

Hand & Stone Careers; Hollywood (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading spa company is seeking a dynamic Spa Sales Manager to lead a team towards achieving sales goals while promoting wellness services. The ideal candidate will have at least 2 years of relevant experience, strong leadership qualities, and a passion for customer service. This role includes mentorship responsibilities and ensuring high-quality service protocols.

Benefits

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Free massage and facial services

Qualifications

• Minimum of 2 years of sales/customer service experience, preferably in hospitality or spa environment.
• Enthusiasm for ongoing training and education.
• Ability to work flexible schedule including days/evenings/weekends/holidays.

Responsibilities

• Lead a staff of service professionals while balancing coaching and discipline.
• Implement and achieve sales goals for memberships and retail.
• Handle administrative tasks including payroll and inventory.

Skills

Sales

Customer Service

Critical Thinking

Communication Skills

Education

LMBT License

Tools

Computer Proficiency

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Hand & Stone Massage and Facial Spa is looking for a dynamic, personable, and energetic Spa Sales Manager who knows how to achieve sales goals, infuse a team with a can-do spirit, and spot the next sales/service all-stars.

The ideal candidate is a self-starter that will mentor and inspire our staff by maintaining high performance standards, leading by example, providing superb customer service, and setting and reaching sales goals for individuals and the team.

The primary Responsibilities and Duties of this role include, but are not limited to:

• Lead a staff of service professionals, with demonstrated ability to balance coaching/mentoring with discipline
• Implement and achieve individual and team sales goals in spa memberships, service enhancements and upgrades, and retail sales
• Support the Spa Director and Owners in executing the day-to-day operations of the spa, along with specific assigned responsibilities
• Promote the health and wellness benefits of both massage therapy and skin care services
• Handle administrative tasks including but not limited to payroll, scheduling, ordering/inventory, and reporting
• Ongoing recruitment of a best-in-class team
• Utilize reporting and data analytics to determine bright spots and areas of improvement
• Uphold spa cleanliness standards, including maintenance issues, throughout the spa
• Community Outreach

The primary Qualifications for this role include, but are not limited to:

• A passion for people and sales, with a high level of enthusiasm
• Minimum of 2 years of sales/customer service experience, preferably in a hospitality or spa environment, LMBT License & experience preferred
• Computer proficiency
• Responsibility and dependability are a must
• Critical thinking skills, including customer conflict resolution
• Ability to work flexible schedule including days/evenings/weekends/holidays
• Knowledge and understanding of all spa services and product lines
• Enthusiasm in ongoing training and education, personally and for staff
• Excellent verbal and written communication skills to be utilized internally and externally

Benefits:

• Incentive-based salary plus bonuses
• Free massage and facial services
• Flexible schedules
• Professional and safe work environment
• 401k Plan with matching
• Employee discounts
• Employee referral bonus
• Contests