Spa Sales & Wellness Concierge - Flexible Schedule

Hand & Stone Massage and Facial Spa; Stoneham (MA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Contests

Referral bonus

Childcare discounts

Advancement

Training & development

Performance bonus

Company parties

Employee discounts

Flexible schedule

Employee referrals bonuses

Rewards programs

Team environment

Growth opportunities

Job summary

Hand & Stone Massage and Facial Spa in Massachusetts is seeking a Spa Sales Associate to welcome guests, answer phones, schedule appointments, and educate clients on massage and facial services. You’ll promote memberships, upgrades, gift cards, and wellness services, build relationships with members to encourage retention, and help maintain accurate client records and a welcoming environment.

This role offers base pay plus membership commissions and performance bonuses, with flexible scheduling

Qualifications

• Customer service or sales experience preferred.
• Comfortable explaining membership and wellness services.
• Strong communication and relationship-building skills.

Responsibilities

• Welcome guests and create a warm, professional first impression.
• Answer phones and assist with scheduling appointments.
• Educate guests on the benefits of massage and facial services.
• Recommend memberships, upgrades, gift cards, and wellness services.
• Build strong relationships with members and encourage retention.
• Maintain accurate client records and appointment schedules.
• Help keep the spa clean, organized, and welcoming.
• Support the team in delivering an exceptional guest experience.

Skills

Customer service

Sales experience

Communication skills

Tools

Scheduling software

Job description

Hand & Stone Massage and Facial Spa in Massachusetts is seeking a Spa Sales Associate to welcome guests, answer phones, schedule appointments, and educate clients on massage and facial services. You’ll promote memberships, upgrades, gift cards, and wellness services, build relationships with members to encourage retention, and help maintain accurate client records and a welcoming environment.

This role offers base pay plus membership commissions and performance bonuses, with flexible scheduling