Hand & Stone Sales Manager

Integris Tampa, FL; Palm Harbor (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Hand and Stone Massage and Facial in Palm Harbor, FL is seeking a Sales Coach to train, motivate, and develop our front desk and service team. You will drive membership enrollments and gift card revenue while delivering a guest-centric experience from greeting to checkout.

You will lead sales training, coaching sessions, and scripts, partnering with the Spa Manager and Owners to boost revenue and retention. This role offers growth within a thriving spa franchise network.

Qualifications

• Training programs focused on sales and membership conversion.
• Coaching front desk and service team on consultative selling and upselling.

Responsibilities

• Design and deliver engaging sales training programs focused on monthly membership conversion and gift card promotion.
• Coach front desk associates on consultative selling techniques, objection handling, and upselling wellness services.
• Set and monitor individual and team sales targets for membership enrollments, renewals, and gift card revenue.
• Conduct weekly 1-on-1 coaching sessions and group huddles to review performance and celebrate wins.
• Develop sales scripts, role-play scenarios, and onboarding materials tailored to our spa environment.
• Partner with the Spa Manager, District Manager and Owner to analyze sales data, identify gaps, and implement action plans.
• Lead by example on the floor - engaging with guests to demonstrate best-in-class sales behaviors.
• Monitor membership retention metrics and collaborate with the team on re-engagement strategies for lapsed members.
• Track and report on KPIs including close rate, membership growth, and gift card sales.

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

Job Description:

We are hiring a sales manager / sales coach at our Palm Harbor, FL Hand and Stone Massage and Facial! We are growing rapidly and are a part of an already successful franchise system with 600 locations across the US and Canada!

As our Sales Coach, you will be the heartbeat of our front-of-house sales culture. You will train, motivate, and develop our front desk and service team to confidently sell monthly wellness memberships and gift cards, delivering a seamless and guest-centric experience from the first hello to the final checkout. Your goal is to help our clients understand the value of ongoing self-care while driving consistent revenue growth for the spa.

Key Responsibilities:

• Design and deliver engaging sales training programs focused on monthly membership conversion and gift card promotion.
• Coach front desk associates on consultative selling techniques, objection handling, and upselling wellness services.
• Set and monitor individual and team sales targets for membership enrollments, renewals, and gift card revenue.
• Conduct weekly 1-on-1 coaching sessions and group huddles to review performance and celebrate wins.
• Develop sales scripts, role-play scenarios, and onboarding materials tailored to our spa environment.
• Partner with the Spa Manager, District Manager and Owner to analyze sales data, identify gaps, and implement action plans.
• Lead by example on the floor - engaging with guests to demonstrate best-in-class sales behaviors.
• Monitor membership retention metrics and collaborate with the team on re-engagement strategies for lapsed members.
• Track and report on key performance indicators (KPIs) including close rate, membership growth, and gift card sales.

What’s in it for you?

• Complimentary quarterly massage or facial services for personal wellness
• Employee discounts on all spa services and retail products
• Member priced gift cards for personal gifting
• Health insurance options (medical, dental, vision) - details provided upon hire
• Paid time off (PTO): 5 days after Year 1, increasing annually*
• Ongoing professional development and sales coaching training opportunities
• A supportive, wellness-focused team culture that celebrates your success
• Room for growth and opportunities
• 15% off regularly priced merchandise at the Carrollwood, Brandon, Lakeland, South Tampa, and Wesley Chapel Plato’s Closet locations.
• Competitive compensation
• Uncapped commission opportunities and great monthly bonuses
• 401K*

(* = after 1 year of employment)