Spa Sales and Guest Service Associate

Hand & Stone - 6030 Daybreak Circle - Clarksville, MD; Clarksville (MD); On-site; USD 18,000 - 28,000; Part time

Benefits offered by this job

Competitive Compensation

Employee Discounts

Ongoing Training

Career Growth Opportunities

Training provided

Work environment

Employee discounts

Job summary

A leading spa franchise in Clarksville, Maryland, is seeking a Spa Associate to specialize in front desk sales. The ideal candidate will have a high school diploma and be at least 18 years old. Responsibilities include meeting sales goals, maintaining client relationships, and ensuring a positive customer experience. The role offers flexible schedules, competitive compensation, and opportunities for growth.

Qualifications

• 18 years old or older.
• Strong organization and attention to detail.
• Ability to work independently with minimal supervision.
• Team player with the ability to work independently with minimal supervision.

Responsibilities

• Meet membership sales goals – experience helpful but not necessary.
• Build client and member relationships to educate on tailored options.
• Maintain cleanliness standards and uphold spa image.
• Deliver excellent customer service to members and guests.
• Support front desk operations with calls, appointments, and filing.
• Maintain spa cleanliness standards and a positive, professional demeanor.

Skills

Customer service

Sales skills

Organization

Independent work

Education

High School Diploma or Equivalent

Job description

Overview

Hand and Stone Massage and Facial Spa, located in Clarksville, Maryland, is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

What We Offer

• Set Schedules - Part Time- and Full-Time schedules with a mix of day, night and weekend shifts.
• Competitive Compensation - hourly wage PLUS commissions.
• Contests – friendly sales and customer service competitions.
• Career Growth – potential for rapid promotions, including management roles, based on performance.
• Ongoing Training – ongoing learning and improvement.
• Positive and Professional Work Environment – teamwork to meet spa goals while remaining professional.
• Employee Discounts – discounts on products, services, and gift cards.

How You Contribute to Success

• Meet membership sales goals – this is a membership sales model. Commission experience is helpful but not necessary.
• Build client and member relationships to educate on options tailored to their needs.
• Detailed knowledge of the menu of services – training provided.
• Excellent customer service to members and guests.
• Flexibility and understanding that the business operates 7 days a week with a variety of shifts.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Bring a positive can-do attitude – at the front desk you are the first impression of the spa!
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Qualifications

• High School Diploma or Equivalent.
• 18 years old or older.
• Strong organization and attention to detail.
• Team player with the ability to work independently with minimal supervision.