Spa Sales/Guest services associate

Hand & Stone - Kent & University Place; Kent (WA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive compensation with commissions

Ongoing training and development

Career advancement opportunities

Employee discounts

Flexible scheduling

Job summary

Hand & Stone - Kent & University Place is seeking a passionate Spa Sales Associate to enhance customer experiences at our spa. This full-time role offers a supportive environment with flexible hours, ideal for individuals with strong customer service skills.

The position involves meeting membership sales goals, maintaining cleanliness, and ensuring excellent service for all clients. We emphasize training and development, making it easier for you to thrive in your career with opportunities for advancement.

Qualifications

• Required to be 18 years old or older.
• Exceptional organizational skills with attention to detail.
• Ability to work independently with minimal supervision.

Responsibilities

• Meet membership sales goals.
• Build lasting relationships with customers.
• Communicate effectively with clients about services.
• Perform various administrative duties as assigned.
• Maintain cleanliness standards at the spa.

Skills

Customer service skills

Organizational skills

Team player

Attention to detail

Education

High school diploma or equivalent

Job description

Benefits

• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Training & development
• Vision insurance
• Bonus based on performance
• Free uniforms
• Opportunity for advancement

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership‑based spa services industry.

Hand and Stone Massage and Facial Spa, located in University Place, is seeking a Spa Sales Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding!

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full‑time - GREAT! Let us know how we can accommodate you!

Responsibilities

• Meet membership sales goals
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned
• Be coachable- receive feedback and apply action steps to achieve together.
• Be flexible- looking for open availability 5 shifts weekly includes Saturdays.

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part‑time or full‑time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications

• Having a high school diploma or equivalent is required
• Be 18 years old or older
• Be exceptionally organized and have great attention to detail
• Be a strong team player with the ability to work independently with minimal supervision