Spa Associate

Hand & Stone - Rosenberg; Rosenberg (TX); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible schedule

Paid time off

Training & development

Employee discounts

Job summary

A local spa in Rosenberg is seeking a Spa Associate to provide excellent customer service and support at the front desk. Responsibilities include managing appointments, promoting services, and maintaining cleanliness standards. Ideal candidates have customer service experience and strong communication skills. Flexibility in scheduling is a must. Join our team for competitive compensation and growth opportunities!

Qualifications

• 1-2 years of customer service experience is preferred.
• Ability to work flexible hours, including nights and weekends.
• Motivated and extroverted personality.

Responsibilities

• Provide excellent customer service and build client relationships.
• Manage administrative tasks such as booking appointments and filing.
• Promote the health and wellness benefits of massage therapy.

Skills

Customer service experience

Sales or retail experience

Technical skills (Microsoft Office)

Excellent communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Spa management software (e.g., Millennium, Spa Soft)

Job description

Hand and Stone Massage and Facial Spa, located in Rosenberg, 77471, is seeking a Spa Associate specializing in front desk sales. A Spa Associate at Hand & Stone plays a crucial role in creating an outstanding experience for guests by providing excellent customer service and administrative support.

Benefits

• Flexible schedule
• Paid time off
• Training & development

Responsibilities

• Providing excellent customer service, including greeting guests and building client relationships.
• Communicating information about services, promotions, and sales.
• Managing administrative tasks such as answering phones, booking appointments, and filing.
• Assisting with daily spa maintenance and upholding cleanliness standards.
• Working as a team player with a positive attitude.
• Assisting the Leadership Team with various tasks.
• Promoting the health and wellness benefits of massage therapy.
• Performing other duties as assigned.

Qualifications

• Customer service experience, preferably 1-2 years or more.
• Sales or retail experience, with salon/spa experience being a plus.
• Technical skills, such as knowledge of Microsoft Office, spa management software (like Millennium or Spa Soft), and basic computer skills.
• Strong soft skills including excellent communication, interpersonal skills, a positive attitude, reliability, organizational skills, and the ability to multitask and handle stressful situations.
• Availability for flexible hours, including nights and weekends.
• A high school diploma or equivalent education.
• Being 18 years or older.
• Must be self-motivated, confident, and extroverted
• Ability to start and maintain conversations with guests.
• A strong drive to achieve sales targets.

What We Offer

• Competitive Compensation - hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model!
• Career Growth - You have the potential for rapid promotions, including management roles, based on performance
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Part Time and Full Time shifts available!
• Positive and Professional Work Environment - There is no “I” in team! We work together to meet the goals of the spa and have fun, while being professional
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

How You Contribute to Success

• Meet membership sales goals
• Build client and member relationships to educate on options tailored to their needs.
• Detailed knowledge of the menu of services –don’t worry, we’ll train you!
• Excellent customer service to members and guests
• Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive can-do attitude! At the front desk, you are the first impression of the spa!
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned