Spa Sales and Guest Service Associate

Hand & Stone Franchise Corp; Cary (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Company events

Competitive pay

Employee discounts

Flexible schedule

Free uniforms

Advancement opportunities

Paid time off

Training & development

Telemedicine access

Free massage

Free facial

Discount on services

Retail discount

Job summary

Hand & Stone Franchise Corp in Cary, NC is seeking a friendly Spa Sales Associate to welcome clients, build connections, and deliver a 5-star spa experience. You will confidently handle memberships, gift cards, and service upgrades while sharing promotions with enthusiasm.

Maintain knowledge of the spa menu and assist with front desk tasks such as answering phones and scheduling appointments. The role emphasizes flexibility for a mix of day, evening, and weekend shifts, with a commission-based

Qualifications

• High school diploma or equivalent required.
• Familiar with front desk tasks and basic computer use.
• No prior sales experience required – training provided.

Responsibilities

• Welcome clients, build connections, and provide a 5-star experience.
• Confidently meet membership, gift card, and upgrade sales goals.
• Share service and promotion details with clarity and enthusiasm.
• Maintain knowledge of spa services and menu offerings.
• Answer phones, book appointments, and manage client files.
• Help uphold spa cleanliness and organization.
• Support team operations with various front desk responsibilities.

Skills

Communication

Customer service

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

At Hand & Stone, our vision is simple: to make each visit the best hour of our client’s month. As the face of the spa, Spa Sales Associates create memorable 5-star experiences through warm welcomes, exceptional service, and confident sales conversations.

Why Join Hand & Stone?

• Opportunity - This role is more than answering phones. Our simple, stress-free commission model makes sales achievable and rewarding. Boost your paycheck while building a career with an industry leader backed by 20 years of proven success.
• Convenience - We value balance and flexibility. With a variety of shifts, we work with you to create a supportive and stable schedule.
• Training & Growth - Your career doesn’t stop at onboarding. We provide live sales webinars, coaching, and advancement opportunities into lead associate and management roles.
• Family Focused - Enjoy meaningful work that improves lives-while supporting your own. Associates receive a 10% weekly KinderCare childcare discount.

What You'll Do

• Welcome clients, build connections, and provide a 5-star experience.
• Confidently meet membership, gift card, and upgrade sales goals.
• Share service and promotion details with clarity and enthusiasm.
• Maintain knowledge of spa services and menu offerings.
• Answer phones, book appointments, and manage client files.
• Help uphold spa cleanliness and organization.
• Support team operations with various front desk responsibilities.

Pay & Benefits

• Base pay + commissions on memberships, gift cards, and service upgrades. (Our 2025 average hourly rate is $15.84, with top associates earning up to $20/hr.)
• FREE Telemedicine access.
• FREE monthly massage or facial + 50% off additional services.
• 40% off retail products.
• 401(k) after 90 days.
• PTO after 1 year.
• Fun contests, team outings, and prize opportunities.
• Flexible leadership team with lots of advancement potential.

What We're Looking For

• A positive, professional attitude and desire to be part of a fun, supportive team.
• Strong multi-tasking and attention to detail.
• Great communicator with confidence in client interactions.
• High school diploma or equivalent required.
• Full-time: Flexibility for a mix of day, evening, and weekend shifts (all staff work at least one Sat or Sun shift).
• Part-time: At least one evening and one weekend shift required.

No sales experience needed—just bring confidence, consistency, and a great attitude. We'll give you the tools and training to succeed! SA065