Spa Sales and Guest Service Associate - Full Time availability

Hand & Stone Franchise Corp; The Villages (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Commissions

Contests

Career advancement

Ongoing training

Flexible hours

Positive work environment

Employee discounts

Job summary

Hand & Stone Massage and Facial Spas is seeking Spa Associates to deliver 5-star experiences by greeting clients, answering phones, scheduling appointments, and promoting memberships.

Starting pay is $15 per hour with commissions, plus frequent contests and opportunities for rapid advancement based on performance. Flexible hours, ongoing training webinars, and employee discounts are offered to support work-life balance.

Qualifications

• High school diploma or equivalent is required.
• Must be 18 years old or older.
• Must be exceptionally organized and have great attention to detail.
• Must be a strong team player with the ability to work independently with minimal supervision.

Responsibilities

• Meet membership sales goals and provide excellent customer service to members and guests.
• Provide information about the menu of services and promote services and promotions.
• Answer phones, schedule appointments, and file documents.
• Uphold spa cleanliness standards and maintain a welcoming environment.
• Communicate effectively with clients and team members.
• Perform other duties as assigned.

Skills

Customer service

Sales

Phone etiquette

Team player

Independent worker

Education

High school diploma or equivalent

Job description

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client. By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits through ADP)

Our Sales Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions. Starting pay is $15 an hour.
• Contests - Do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications:

• High school diploma or equivalent is required.
• Must be 18 years old or older.
• Must be exceptionally organized and have great attention to detail.
• Must be a strong team player with the ability to work independently with minimal supervision.