Spa Sales and Guest Service Associate

Hand & Stone - North Wales; North Wales (Montgomery County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Training & development

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Hand & Stone Massage and Facial Spa in North Wales is seeking a friendly Spa Associate to welcome guests, answer phones, and schedule appointments while promoting our membership program.

You will maintain a clean, organized front desk, provide excellent customer service, and contribute to a positive guest experience with attention to-service options and promotions. Training webinars and growth opportunities await in a collaborative team environment.

Responsibilities

• Meet membership sales goals and earn commissions in addition to base rate.
• Maintain detailed knowledge of spa services menu.
• Provide excellent customer service to members and guests.
• Communicate promotions and service options clearly.
• Keep spa clean and welcoming.
• Answer phones, schedule appointments, and file documents.
• Perform other duties as assigned.

Job description

Benefits:

• Training & development
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What Sets Hand & Stone Apart

Opportunity – This role is more than just answering the phone. Boost your paycheck with our stress-free membership model and join the industry leader in wellness, backed by 20 years of proven success. We also offer a clear path for professional development, including the opportunity to grow into an Assistant Manager role for candidates who demonstrate leadership potential and a passion for team success.

Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.

We are currently looking to fill the following schedule:

• Sunday: 9:00 AM - 5:00 PM
• Monday: 8:00 AM - 3:00 PM
• Tuesday: 8:00 AM - 3:00 PM
• Wednesday: 9:00 AM - 3:00 PM

Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. LifeMart program benefits available in spas who partner with ADP)

Our Spa Associates:

• Meet membership sales goals and earn commissions in addition to base rate!
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

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