Spa Sales and Guest Service Associate

Hand & Stone - 16615 Lancaster HWY - Charlotte, NC; Charlotte (NC); On-site; USD 12,000 - 24,000; Part time

Benefits offered by this job

KinderCare Childcare Discounts

Health insurance

Paid time off

Training & development

Vision insurance

Bonus based on performance

Dental insurance

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spas in Charlotte, NC is seeking part-time Spa Associates to welcome guests, promote services, and schedule appointments. You will play a key role in delivering 5-star experiences and maintaining a clean, welcoming environment for members and guests.

The position offers flexible shifts, opportunities for training, and a focus on customer service, with benefits through the organization and a strong emphasis on team collaboration and growth.

Qualifications

• Excellent personal appearance and professional demeanor.
• Good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask while focusing on the guest.

Responsibilities

• Meet membership sales goals.
• Know the menu of services in detail.
• Provide excellent customer service to members and guests; build lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Tools

Microsoft Office

Spa Soft

Job description

Benefits:

• KinderCare Childcare Discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Dental insurance
• Flexible schedule

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

Part-Time positions also available

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Benefits: Comprehensive health coverage including medical (25+ hours/week), dental and vision (20+ hours/week), plus earned PTO that accrues as you work.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP)

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Job Requirements:

• Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest

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