Spa Receptionist & Guest Services Specialist

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Marcus Hotels & Resorts in Wisconsin is seeking a Front Desk / Spa Concierge to greet guests, check them in and out, and assist with spa appointments. You will input guest information and answer inquiries with professionalism.

The role requires a high school diploma, excellent communication and customer service, and the ability to work with a team in a fast-paced environment. Prior spa experience is preferred, and flexible scheduling including nights, weekends, and holidays is expected.

Qualifications

• High school diploma or equivalent required.
• Prior spa experience preferred.
• Must have excellent communication and customer service skills, must have the ability to work with a team in a fast paced environment while multi-tasking.

Responsibilities

• Check guests in and out for spa appointments.
• Provide accurate and appropriate information to guests and customers.
• Input and retrieve information routinely from computer system.
• Respond to guest requests and handle guest issues or report complaints to management.
• Remain calm and alert, especially during emergency.
• Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Answer guest questions regarding area or resort, outlet information and services.
• Greet and welcome guest as they arrive at the spa.
• Perform other duties as assigned.

Skills

Excellent communication

Customer service

Teamwork

Education

High School Diploma or equivalent

Job description

Marcus Hotels & Resorts in Wisconsin is seeking a Front Desk / Spa Concierge to greet guests, check them in and out, and assist with spa appointments. You will input guest information and answer inquiries with professionalism.

The role requires a high school diploma, excellent communication and customer service, and the ability to work with a team in a fast-paced environment. Prior spa experience is preferred, and flexible scheduling including nights, weekends, and holidays is expected.