Spa Receptionist

Water's Edge Resort and Spa; Westbrook (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Group life insurance

Paid Time Off

401(k) with employer contribution

Employee discounts

Employee meals

Job summary

Water's Edge Resort and Spa in Westbrook, CT is seeking a Spa Receptionist to deliver an outstanding guest experience at the front desk. You will greet guests warmly, manage appointments, handle calls and payments, and maintain a tranquil reception area.

The role requires excellent communication, strong multitasking, and reliability in a fast-paced environment. Previous spa experience is a plus, but training is available; flexible weekends/evenings/holidays required.

Qualifications

• High school diploma or equivalent required.
• 18 years or older.
• Able to multitask in a fast-paced environment.
• Willing to train; prior spa experience preferred.

Responsibilities

• Greet guests with a warm, professional demeanor and provide a calming reception.
• Efficiently schedule appointments, confirm bookings, and accommodate guest preferences.
• Answer phone calls and emails promptly; provide information on spa services and packages.
• Process transactions, handle payments, and reconcile daily receipts.
• Maintain a clean, organized reception area; promote spa services and products.
• Maintain guest confidentiality and data security; communicate with spa therapists and staff.
• Handle guest concerns with empathy and resolution-focused approach.
• Assist with inventory and restocking of spa products; ensure changing areas are tidy.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Spa scheduling software

Computer systems

Job description

Water's Edge Resort and Spa is seeking a Spa Receptionist who can give our customers an outstanding experience, who has impeccable customer service skills and the perseverance to thrive in a fast-paced role. You must be able to multi-task various duties and ensure that each guest has an overall excellent spa experience.Primary Tasks:Greet guests with a warm, friendly, and professional demeanor, offering a calming and welcoming presence.Manage appointments efficiently, scheduling treatments, confirming bookings, and accommodating guest preferences with attention to detail.Answer phone calls and emails promptly and professionally, responding to inquiries, providing information about spa services, and addressing guest needs.Process transactions, handle payments, and reconcile daily receipts with accuracy and attention to financial procedures.Maintain a clean, organized, and tranquil spa reception area, ensuring a visually appealing and relaxing environment.Promote spa services and products, inform guests of offerings, packages, and promotions to enhance their spa experience.Maintain guest confidentiality and data security, adhering to privacy standards and best practices.Communicate effectively with spa therapists and other staff members to ensure smooth operations and seamless guest service.Handle guest concerns and complaints with empathy and professionalism, striving for resolution and guest satisfaction.Follow all company policies and procedures, upholding the highest standards of professionalism, integrity, and guest service.Assist with inventory management of spa products and supplies, ensuring adequate stock levels and efficient organization.Maintain, clean and restock guest changing areas.Excellent customer service and communication skills, both verbal and written.Proficient in computer systems and spa scheduling software.Ability to multitask and work efficiently in a fast-paced environment, maintaining composure and professionalism.Strong organizational skills and attention to detail.Flexible schedule as shifts include weekends, evenings and holidaysMust be 18 years or olderMust have reliable transportationHigh school diploma or equivalent.Primarily involves sitting and standing for extended periods.Requires manual dexterity for computer use, paperwork, and handling transactions.Involves lifting, pushing and carrying of objects (up to 25 lbs).Prior spa experience preferred but willing to trainBenefitsWater's Edge Resort and Spa offers a comprehensive benefits package for eligible full-time employees, including:Medical, Dental, Vision, and Group Life InsurancePaid Time Off401(k) with Employer Contribution EligibilityEmployee DiscountsEmployee Meals