Spa Receptionist

HM alpha Hotels & Resorts; Tucson (AZ); On-site; USD 21,000 - 28,000; Part time

Job summary

HM Alpha Hotels & Resorts' Spa Receptionist role at Westin La Paloma Resort and Spa in Tucson invites you to create a welcoming, seamless spa experience. You’ll manage reservations, greet guests, and support daily operations to set a calm tone from arrival to departure.

You’ll coordinate with therapists, assist with payments, and maintain a clean, confidential reception area. This part-time, on-site position emphasizes hospitality, organization, and guest privacy.

Qualifications

• Experience in spas, hospitality, or customer service preferred.
• Familiarity with booking systems or POS software is a plus.
• Demonstrated reliability and strong work ethic.

Responsibilities

• Greet guests warmly and guide them through spa experiences.
• Manage reservations, schedules, check-ins, and check-outs.
• Answer calls and emails professionally with helpful information.
• Coordinate with therapists and spa staff for smooth service flow.
• Suggest treatments and retail products based on guest needs.
• Maintain a clean, welcoming reception and retail area.
• Process payments and keep accurate records.
• Assist with inventory and notify management of low stock.
• Uphold confidentiality and maintain a calm spa atmosphere.

Skills

Hospitality focus

Excellent communication

Organization

Confidentiality

Education

High school diploma or equivalent

One year experience with appointment booking preferred

CPR/First Aid certification preferred but not required

Tools

Booking systems

POS software

Job description

The Spa Receptionist is key to creating a warm, seamless, and relaxing experience for every guest. As the first point of contact, your professionalism, hospitality, and attention to detail set the tone for the entire wellness journey. By managing reservations, assisting guests, and supporting daily operations, you help build a spa environment known for comfort, care, and exceptional service.

HOW YOU'LL SHAPE THE EXPERIENCE

• Greet guests warmly and guide them through their spa experience.
• Manage reservations, schedules, check-ins, and check-outs with accuracy and ease.
• Answer phone calls and emails professionally, providing helpful information.
• Coordinate with therapists and spa staff to ensure smooth service flow.
• Recommend spa treatments and retail products based on guest needs.
• Maintain a clean, welcoming reception and retail area.
• Process payments and maintain accurate records.
• Assist with inventory and notify management of low stock.
• Uphold confidentiality and ensure a calm, respectful atmosphere.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Passion for hospitality and guest service.
• Warm, professional communication skills.
• Strong organization and multitasking abilities.Works well with therapists and management.Reliable, polished, and attentive to detail.Maintains guest privacy and spa standards.

  PROFESSIONAL EXPERIENCE

  • Experience in spas, hospitality, or customer service preferred.
  • Familiarity with booking systems or POS software is a plus.
  • Demonstrated reliability and strong work ethic.

  ACADEMIC BACKGROUND

  • High school diploma or equivalent required.
  • One year experience with appointment booking preferred.
  • CPR/First Aid certification preferred but not required.

  Position Requirements

  Successful completion of a background check is required prior to employment.

  Category Spa

  Location Westin La Paloma Resort and Spa 263

  Full-Time/Part-Time Part-Time

  Shift -not applicable-

  CA Pay Range

  EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

  This position is currently accepting applications.