Front Office Supervisor

Marriott Internationa; Tucson (AZ); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

401(k) with match

Company-paid disability & life保险

Employee Assistance Program

Medical, dental, and vision (HSA)

Résumé du poste

The Front Office Supervisor at HM Alpha Hotels & Resorts’ Westin La Paloma Resort & Spa in Tucson oversees daily desk operations, ensures exceptional guest service, and supports the Front Office Manager.

You will lead front desk staff, coordinate with housekeeping and concierge, handle guest concerns, train new employees, and help implement new processes to improve efficiency.

Qualifications

• Minimum 2 years of experience in front desk operations.
• Supervisory or leadership experience preferred.
• Familiarity with hotel property management systems and reservation platforms.
• Proven track record of delivering excellent customer service and managing guest relations.
• Successful completion of a background check is required prior to employment.

Responsabilités

• Supervise and mentor front desk staff to deliver outstanding customer service.
• Coordinate with housekeeping, concierge, and other departments for smooth guest experiences.
• Handle guest concerns and resolve issues promptly and effectively.
• Assist in training new employees and fostering a collaborative team environment.
• Assist in organizing and delivering special amenities to guests.
• Monitor daily front office operations, including shift schedules and cash handling.

Connaissances

Leadership

Communication

Organization

Calm under pressure

PMS familiarity

Formation

Associate or Bachelor's in Hospitality

High school diploma

Outils

PMS systems

Office software

Description du poste

The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins, check-outs, reservations, and guest inquiries with professionalism and care.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel's brand standards.
• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.
• Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences.
• Assist in training new employees and fostering a collaborative, motivated team environment.
• Assist in requesting, organising, delivering special amenities to guests.
• Organize in-room decor for guests to celebrate special occasions.
• Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments.
• Assist in answering phones in PBX
• Assist in room reservations.
• Assist bell services and baggage storage.
• Support management in implementing new processes and technology enhancements to improve front desk efficiency.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong leadership and team-building skills with a hands-on approach
• Excellent communication and interpersonal abilities
• Detail-oriented with strong organizational skills and multitasking capability
• Ability to remain calm and professional in high-pressure situations
• Proficient in front office systems (PMS) and basic office software
• A genuine passion for hospitality and creating memorable guest experiences

PROFESSIONAL EXPERIENCE

• Minimum 2 years of experience in front desk operations within the hospitality industry
• Previous supervisory or leadership experience preferred
• Familiarity with hotel property management systems and reservation platforms
• Proven track record of delivering excellent customer service and managing guest relations

ACADEMIC BACKGROUND

• High school diploma or equivalent required
• Associate or Bachelor's degree in Hospitality Management or related field preferred but not required
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match

Position Requirements

Successful completion of a background check is required prior to employment.

Category Front Office / Front Desk

Location Westin La Paloma Resort and Spa 263

Full-Time/Part-Time Full-Time

Shift -not applicable-

CA Pay Range

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.