Conference Services Manager

Marriott Internationa; Tucson (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA available

Disability & Life Insurance

Employee Assistance Program

401(k) with match

Job summary

HM Alpha Hotels & Resorts is seeking a Conference Services Manager at the Westin La Paloma Resort and Spa in Tucson to oversee conferences, meetings, and group events. You will coordinate client service, planning, operations, and cross-department communication to drive revenue and repeat business.

The role requires 2+ years in convention services or event planning, plus a Bachelor’s in hospitality management or related field. Strong organization and client communication are essential.

Qualifications

• 2+ years of experience in convention services, catering, or event planning in a hotel or hospitality setting.
• Proven experience managing multiple events and client accounts simultaneously.
• Familiarity with event management software, hotel PMS, and Microsoft Office Suite.

Responsibilities

• Act as onsite contact for all assigned groups, and work with the customer to produce BEOs and Convention Resumes.
• Ensure all special arrangements (Food & Beverage, Audio Visual, and other requests) are documented on BEOs and signed.
• Distribute BEOs and Resumes to departments and follow up on questions.
• Maintain detailed files, notes, records, and trace systems to ensure events meet customer expectations.
• Verify space requirements and room setup with the client and ensure public spaces are maintained.
• Confirm revisions in agendas, room blocks, and notify departments in a timely manner.
• Finalize the program/agenda with client and check all scheduled functions one hour prior to start time.
• Review event sheets and coordinate with departments to ensure quality and satisfaction.
• Maintain positive guest and employee relations through prompt, precise, and courteous communication.

Skills

Event planning

Client relations

Attention to detail

Multitasking

Communication

Education

Bachelor's degree in hospitality management

Bachelor's degree in business

Event management degree

Tools

PMS (Hotel PMS)

Event management software

Microsoft Office Suite

Job description

The Conference Services Manager oversees all logistical and operational aspects of conferences, meetings, and group events. The role blends client service, event planning, operations coordination, and cross-department communication. This role involves overseeing operation services to ensure exceptional customer satisfaction, drive revenue growth, and foster long-term client relationships for repeat business.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO's and Convention Resumes.
• Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO's and signed by authorized representative.
• Ensures timely distribution of all BEO's and Resumes to the appropriate departments and follows up on any questions.
• Maintains detailed files, notes, records, and trace systems to ensure event meets customer expectations.
• Verifies space requirements and meeting room set-up with the client and ensures that public space needed is properly maintained and in good condition.
• Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
• Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
• Reviews event sheets and work with appropriate departments to ensure quality and satisfaction.
• Maintains positive guest and employee relations through prompt, precise, and courteous communication.

KEY STRENGTHS FOR SUCCESS

• Detail-oriented mindset with exceptional organizational and multitasking abilities
• Strong interpersonal and communication skills, both written and verbal
• Calm under pressure and solution-oriented when addressing client needs
• Collaborative team player who thrives in a fast-paced, dynamic environment
• Ability to balance operational logistics with customer service excellence

PROFESSIONAL EXPERIENCE

• 2+ years of experience in convention services, catering, or event planning in a hotel or hospitality setting
• Proven experience managing multiple events and client accounts simultaneously
• Familiarity with event management software, hotel property management systems (PMS), and Microsoft Office Suite

ACADEMIC BACKGROUND

Bachelor's degree in hospitality management, business, event management, or related field

Minimum 3 years of experience; OR equivalent combination of education and experience.

Requirements

Successful completion of a background check is required prior to employment.

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match

Location Westin La Paloma Resort and Spa 263

Full-Time/Part-Time Full-Time

Shift -not applicable-

Number of Openings 1

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.