Spa Front Desk Agent

Sanibel Harbour Marriott Resort & Spa; Fort Myers (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Health Insurance

Dental Insurance

Vacation time

Flexible spending

Life insurance

Short-term disability

Long-term disability

401(k)

Travel benefits

Job summary

Sanibel Harbour Marriott Resort & Spa is seeking a Guest Services Associate at the Fort Myers location to efficiently handle front desk operations and guest inquiries. This role requires accurate payment processing, reservation verification, and timely responses to guest questions.

The position emphasizes courteous communication, adherence to hotel procedures, and collaboration with spa departments to ensure guest satisfaction. On-site work with competitive pay and benefits is provided.

Qualifications

• Candidates must be able to work in a hospitality setting and provide guest-focused service.
• Knowledge of cash handling, payments, and reconciliation processes.
• Ability to communicate clearly and professionally with guests and colleagues.
• Maintain professional appearance and adherence to hotel policies.
• Familiarity with hotel front desk procedures and safety standards.

Responsibilities

• Process all guest check-ins by confirming reservations via Spa Soft.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving issues and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with other Spa Departments and providers to track service readiness.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify special requests, and check reports for accuracy.
• Complete designated cashier and closing report in the computer system as well as Micros.
• Cash guests' personal checks and traveler's checks.
• Count the bank at the beginning and end of the shift.
• Balance and drop receipts according to Accounting specifications.

Skills

Guest services

Cash handling

Communication skills

Multitasking

Professional appearance

Telephone etiquette

Tools

Spa Soft

Job description

• Process all guest check-ins by confirming reservations via the Spa Soft computer program.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any issues and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with other Spa Departments and providers to track the readiness of services.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing report in the computer system as well as in Micros.
• Cash the guests' personal checks and traveler's checks.
• Count the bank at the beginning and end of the shift.
• Balance and drop the receipts according to Accounting specifications.

What You Will Be Doing

• Process all guest check-ins by confirming reservations via the Spa Soft computer program.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any issues and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with other Spa Departments and providers to track the readiness of services.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing report in the computer system as well as in Micros.
• Cash the guests' personal checks and traveler's checks.
• Count the bank at the beginning and end of the shift.
• Balance and drop the receipts according to Accounting specifications.

Requirements

• Candidates must have a work permit and proper paperwork to be employed in the USA.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor/manager.
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain the confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Stand, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Competitive salary.
• Health Insurance.
• Dental Insurance.
• Vacation and sick/personal time off.
• Flexible spending accounts (medical and dependent care).
• Company-paid basic life insurance.
• Short-term disability.
• Long-term disability.
• 401(k).
• Travel benefits.