Spa Desk Agent FT

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 19,000 - 30,000; Full time

Job summary

Omni Hotels & Resorts in Virginia's Hot Springs region seeks a Spa Front Desk Agent to greet guests, manage spa services, and handle retail interactions with a focus on guest satisfaction. You will schedule appointments, answer questions about services, and maintain a welcoming spa reception and retail area.

The role requires flexible hours, the ability to stand for long shifts, and a professional, personable demeanor to ensure a high standard of hospitality and revenue generation.

Qualifications

• Standing for the entire shift.
• Willing to work flexible hours including nights, weekends and holidays.
• Passionate about warm, engaging, and personalized service.

Responsibilities

• Greet and welcome all Spa guests.
• Handle billing and POS for spa services and retail.
• Maintain scheduling of guest and staff appointments for Spa operations.
• Assist with scheduled retail inventory.
• Maintain order, cleanliness and presentation of the Spa Reception and Retail.
• Provide personal attention to ensure a pleasant visit for each guest.
• Be the information source about Spa services and procedures.
• Attend required department trainings and meetings.
• Perform other duties required by management.

Skills

Standing for long shifts

Flexible hours

Warm, engaging service

Professional appearance

Calm under pressure

Job description

Overview:

The Spa Front Desk Agent ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members, and staff to maximize member/guest satisfaction and revenue.

Responsibilities:

• Greet and welcome all guests coming into the Spa.
• Handle all the billing and point-of-sale functions for spa services and retail sales.
• Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
• Assist with scheduled retail inventory.
• Maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail.
• Provide personal attention and ensure a pleasant visit for each guest.
• Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Qualifications:

• Ability to stand for the entire scheduled shift.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Must be passionate about providing warm, engaging, and personalized service.
• Must meet standards of appearance and always maintain a high level of personal hygiene.
• Must possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and composure.