Spa Receptionist

MassageLuXe - Lee's Summit; Lee's Summit (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

MassageLuXe - Lee's Summit seeks a customer-focused Spa Associate responsible for building client loyalty by assessing client needs, recommending services, and encouraging membership enrollments. The role includes promoting MassageLuXe in a positive light and executing spa policies consistently.

You will also generate new clientele through grassroots marketing while maintaining cleanliness, safety, and equipment functionality.

Qualifications

• Committed to building client loyalty.
• Strong customer service and sales aptitude.
• Willingness to handle administrative tasks and cash handling.

Responsibilities

• Build client loyalty by assessing needs and offering suitable services.
• Promote MassageLuXe positively to clients and contacts.
• Uphold MassageLuXe policies, procedures, and programs.
• Generate new clientele through grassroots marketing.
• Maintain cleanliness, safety, and equipment functionality in the spa.
• Execute cash management and banking procedures accurately.
• Create a welcoming, safe atmosphere for clients and staff.

Skills

Customer service

Sales

Administrative skills

Education

High school diploma or equivalent

Job description

1. BUILD CLIENT LOYALTY

• Assess their needs - Listen and ask questions.
• Sell them all appropriate services - Utilize knowledge and give advice.
• Sign them up as members - Provide the client with the program that is the best value for them.
• Resolve all concerns with a positive result - Do what’s right for the client.
• Provide 5-star service to all members, employees, and outside contacts.

2. Responsible for promoting MassageLuXe in a positive manner.

3. Execute all MassageLuXe policies, procedures, and programs consistently, and in the spirit in which they were designed.

4. Generate new clientele through promoting grassroots marketing.

5. Uphold all MassageLuXe standards of cleanliness, safety, facilities repair, and equipment functionality.

6. Implement all Spa cash management and banking procedures accurately and consistently.

7. Maintain a positive, safe, upbeat, welcoming atmosphere in your Spa, for both clients and fellow employees

Requirements

Committed to building client loyalty, high school degree or equivalent, drug free, proven customer service skills, strong sales and administrative skills, and is willing to work a flexible schedule including nights and weekends.