Spa Receptionist

Grand Falls Casino Resort, LLC; Larchwood Township (IA); On-site; USD 17,000 - 25,000; Part time

Job summary

Grand Falls Casino & Golf Resort ® is seeking a Part Time Client Coordinator to deliver exceptional guest service, schedule salon and spa services, and drive product sales. You will handle checkouts, educate guests on offerings, and support staff during training and huddles.

This role emphasizes multitasking, attentive service, and accurate record-keeping in a fast‑paced environment.

Qualifications

• Provide exceptional guest service to all customers.
• Schedule salon and spa services and educate guests on services and products.
• Close sales, encourage pre-bookings and cross-sell services.
• Resolve guest challenges and balance register drawer.

Responsibilities

• Greet guests and escort to waiting area.
• Schedule services and maximize bookings for each technician.
• Close sales and drive product recommendations.
• Maintain client database and ensure accurate checkout.

Skills

Guest service

Sales skills

Scheduling

Conflict resolution

Customer database management

Upselling

Tools

POS system

Scheduling software

Job description

The Client Coordinator maximize service sales within an Aveda Environmental Lifestyle Salon and Spa while exceeding guest expectation. The Client Coordinator is the first and last point of contact with our guests, from scheduling services, product sales, conflict resolution, escorting facility tours, maintaining client database, to final billing and checkout.
Part Time, less than 30 hours/week

Essential Functions

• Provide exceptional guest service to all customers. Greet guest and escort to waiting area. Schedule guest salon and spa services while implementing proper procedures. Educate guests on services and products to increase sales. Coordinate services and maximize bookings for each service technician. Close sales and encourage guests to pre-book services. Cross-sell services. Regularly attend, participate in and support training and staff meetings ;Huddles". Implement Aveda experience; philosophies. Responsible for inventory control. Execute standard telephone procedure using appropriate customer service etiquette. Perform appointment confirmations 24 hours prior to appointment schedule when needed. Resolve guest challenges. Responsible for balancing and checking register drawer. Other duties as assigned.

Required

Schedule

Part Time

Grand Falls Casino & Golf Resort ® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.