Spa Concierge & Scheduling Pro

Northwood Hospitality LLC; Charlotte (NC); On-site; Full time

Job description

Job Description

Job Description

Spa Desk Clerk - SPADSKCL

Department:Spa

Reports To:Spa Director

Northwood Overview

An enterprising organization managing hospitality assets that deliverunique,carefully curated guest experiences.We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from selectservice to lifestyle independent hotels. Our people are the most important assets. We arecommitted to developing talentand building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

The Spa Desk Clerk is responsible for providing exceptional customer service to spa guests, ensuring a seamless and relaxing experience. This role involves managing appointments, answering guest inquiries, and handling spa retail sales.

Essential Duties and Responsibilities:

• Guest Services:

• Greet and welcome guests in a warm and friendly manner.

• Answer guest inquiries regarding spa services, treatments, and amenities.

• Assist guests with booking appointments, cancellations, and modifications.

• Provide information about spa packages and promotions.

• Handle guest complaints and resolve issues promptly and professionally.

• Appointment Scheduling:

• Manage the spa appointment book, ensuring efficient scheduling and maximizing occupancy.

• Coordinate with therapists to ensure timely service delivery.

• Reschedule appointments as needed, communicating with guests and therapists.

• Retail Sales:

• Promote and sell spa products, recommending items based on guest needs and preferences.

• Process retail transactions accurately and efficiently.

• Maintain inventory levels and restock shelves as needed.

• Administrative Tasks:

• Answer phone calls and emails promptly and professionally.

• Maintain accurate records of guest information, appointments, and sales.

• Prepare daily reports on spa activities and revenue.

• Assist with general spa cleanliness and maintenance.

Qualifications:

• High school diploma or equivalent.

• Previous experience in a spa or hospitality setting preferred.

• Excellent customer service skills and a positive attitude.

• Strong interpersonal and communication skills.

• Ability to multitask and prioritize tasks effectively.

• Basic computer skills, including proficiency in spa software.

• Knowledge of spa treatments and products.

Physical Requirements:

• Ability to stand for extended periods.

• Ability to lift and carry items up to 25 pounds.

Working Conditions:

• Work environment is indoors, in a spa setting.

• May be exposed to various spa products and chemicals.

• Shifts may include evenings, weekends, and holidays.

Perks &Benefits:

• Medical, Dental, Vision

• Hotel Discounts

• Paid Time Off

• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Source: Northwood Hospitality