Spa Front Desk & Guest Experience Concierge

Palm Beach Marriott Singer Island Beach Resort & Spa; Town of Florida (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

Palm Beach Marriott Singer Island Beach Resort & Spa is seeking a Spa Receptionist to greet guests, answer phones, schedule appointments, and support administrative tasks in the spa. The role emphasizes warm, professional service and coordination with therapists to ensure a smooth guest experience.

Candidates should have at least 1 year of receptionist or administrative experience, be able to sit for long periods, lift up to 10 pounds, and maintain a neat, welcoming desk as part of our HHM

Qualifications

• 1 year minimum receptionist or administrative experience.

Responsibilities

• Provide a warm and friendly welcome to clientele at all times.
• Coordinate client consultation records with the assigned therapist.
• Schedule appointments for clients and monitor availability of treatment and staff to ensure punctual service as per the relevant skills of therapists.
• Organize schedules to fully utilize time and profitability while guaranteeing the clients’ needs are prioritized.
• Assist with administrative duties such as receiving purchases and inventory reporting.
• Monitor Spa desk reception area, refill Spa brochures and maintain general appearance.
• Monitor supplies and maintain overall condition.
• Process payments from clients for services and retail in the Spa.
• Assist in getting client feedback on level of services delivered in order to improve service delivery.
• Confirm appointments via phone and email and provide literature requests via email, fax or mail when requested.
• Conduct walk-through in Spa waiting area and ensure a neat appearance.
• Aid in the general coordination and relation between departments, whether it be staff related or on a guests’ behalf.
• Certify the highest quality of service to the Spa aiding in gift certificate and retail sales, guest complaints and other duties and various tasks assigned by management.
• Complete special administration based projects as assigned.
• Follow sustainability guidelines and practices related to HHM”s EarthView program.
• Practice safe work habits.

Skills

Reception experience

Customer service

Administrative tasks

Job description

Palm Beach Marriott Singer Island Beach Resort & Spa is seeking a Spa Receptionist to greet guests, answer phones, schedule appointments, and support administrative tasks in the spa. The role emphasizes warm, professional service and coordination with therapists to ensure a smooth guest experience.

Candidates should have at least 1 year of receptionist or administrative experience, be able to sit for long periods, lift up to 10 pounds, and maintain a neat, welcoming desk as part of our HHM