Spa Experience Coordinator-Spa-Full Time

Pinehurst; Pinehurst (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Pinehurst Spa is seeking a warm, guest-focused receptionist to welcome visitors and ensure a comfortable, relaxing experience. The role requires a high school diploma or GED and at least one year of receptionist experience.

You will use spa software, coordinate bookings, attend weekly meetings, and promote spa products while maintaining a clean, inviting reception area. Candidate should be able to stay informed about department developments, work well under pressure, and provide excellent

Qualifications

• High School Diploma or GED is required and at least 1 year of receptionist experience preferred.
• Excellent communication and a welcoming demeanor essential.
• Proficiency with spa software and ability to stay updated on department developments.

Responsibilities

• Greet each guest with a smile and provide a positive first impression.
• Remain informed about latest department developments and spa offerings.
• Attend weekly meetings with Supervisor or Department Manager.
• Maintain cleanliness throughout the spa facility and work areas.
• Attend product knowledge training and promote body products.
• Coordinate bookings and communicate with managers when issues arise.
• Understand and use spa software and related computer programs.
• Remain calm under pressure and handle guest concerns professionally.
• Demonstrate active listening and assist guests to resolve needs.
• Support Spa operations at Retail and Salon Desks, as needed.
• CPR training within 90 days of employment and knowledge of the local area.

Skills

Guest greeting

Customer service

Communication

Education

High School Diploma or GED

Tools

Spa software

Job description

SUMMARY:

The primary purpose of this position is to welcome and greet all guests coming into the Spa in a positive manner and ensuring the guests have a comfortable and relaxing experience.

EDUCATION and/or EXPERIENCE:

High School Diploma or General Education (GED) and a minimum of 1 year related receptionist experience desired; or an equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet each guest with a smile.
• Stay up-dated accordingly in the latest developments pertinent to the department and is well versed and trained in their usage.
• Attend weekly formal meetings conducted by the Supervisor and/or Department Manager.
• Responsible for maintaining a high level of cleanliness within the entire Spa facility and in all work areas.
• Must attend product knowledge training.
• Promote and sell body products.
• Must be able to take the initiative and communicate to managers and leads when issues occur with booking appointments or information is shared by the guest.
• Key partner who understands and can utilize the Spa software and computer programs.
• Must have the ability to remain calm and work well under pressure without letting that pressure show to guests or Employees.
• Must possess the conflict resolution skills necessary to evaluate product and treatment quality and guests complaints.

• Must exhibit a sincere desire and ability to actively listen and work well with people, assess their needs and be able to provide assistance and resolution.
• Must have a willingness to work and be flexible in work scheduling.
• Must ensure the privacy of each guest.
• Must be able to assist in The Spa operations, including Retail and Salon Desks.

• CPR training required within 90 days of employment.
• Must be knowledgeable about the Resort and the surrounding areas.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to walk and talk or hear. The Employee is frequently required to stand; sit; uses hands and fingers; or feel; and reach with hands and arms. The Employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The Employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, wet and/or humid conditions and outside weather conditions, extreme cold and/or heat, and risk of electrical shock. The noise level in the work environment is usually quiet.