Spa Receptionist

Highgate; Carthage (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company is seeking a Spa Reception/Attendant to provide exceptional service to guests and members. The role involves scheduling appointments, checking in guests, and maintaining a clean and welcoming environment. Ideal candidates will have strong communication skills and a high school diploma. Join us to enhance the spa experience for our valued clients!

Qualifications

• Effective communication skills with employees and guests.
• Ability to work various hours/shifts, including weekends and holidays.

Responsibilities

• Greet and welcome all guests and members.
• Check guests in and out, including administering keys.
• Handle operational functions of the spa using software and POS systems.

Skills

Communication

Customer Service

Education

High School diploma or equivalent

Job description

The Spa Reception / Attendant is responsible for assisting the spa staff in providing a unique and outstanding spa experience for our members and guests. He / she is also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in the daily cleaning and operational duties, including retail sales.

Responsibilities

• Greet and welcome all guests and members.
• Check guests and members in and out, including administering keys to locker areas.
• Handle operational functions of the spa, including using Spa software, POS systems, answering telephones, making appointments, and addressing guest questions.
• Serve as the initial and comprehensive source of information regarding available spa services and procedures to ensure guest comfort.
• Arrange all spa appointments for à la carte services, activities, and packages.
• Monitor and maintain the cleanliness and orderliness of the facilities, ensuring all amenities are in proper working order.

Qualifications

• High School diploma or equivalent.
• Effective verbal and written communication skills with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Ability to work various hours/shifts, including weekends and holidays.
• Medium work: exerting up to 50 pounds of force occasionally, and/or 25 pounds frequently or constantly to lift, carry, push, and pull.
• Maintain regular attendance in accordance with Highgate Hotel Standards, as required by scheduling, which varies according to the hotel's needs.
• Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
• Comply with Highgate Hotel Standards and regulations to promote safe and efficient hotel operations.
• Be proactive in anticipating, preventing, identifying, and solving problems as necessary.
• Perform other duties as requested by management.
• Maintain a positive, friendly, and warm demeanor at all times.