Spa Receptionist

Westgate Resorts; Carthage (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Spa Receptionist to provide exceptional guest service. The role involves greeting guests, managing appointments, and ensuring a smooth spa experience. Ideal candidates will have strong communication skills and a positive attitude.

Qualifications

• 1-year resort spa experience with cash handling.
• Ability to lift and carry goods weighing up to 20 lbs.

Responsibilities

• Provide high-level personalized service to guests.
• Manage cash and credit transactions accurately.
• Communicate spa offerings clearly to guests.

Skills

Customer Service

Communication

Social Skills

Education

High School diploma

Tools

Cash Register

Multi-line Phone

Job description

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

Spa Receptionist is responsible for providing an uncompromising level of guest service related to greeting, checking in/out guests, explaining services, scheduling spa services, and knowledge of retail inventory and sales.

Role and Responsibilities

1. Consistently offer the highest level of personalized service with a positive, engaging, helpful, and professional attitude towards guests and team members.
2. Communicate and describe spa offerings clearly, highlighting benefits and recommending treatments that suit guests’ needs.
3. Maintain professional telephone etiquette for booking appointments, handling requests, and answering questions.
4. Ensure reservations are made accurately and efficiently using computer skills.
5. Manage cash, credit card, gift certificates, comps, and room charge transactions accurately.
6. Inform management of any guest, member, or facility issues.
7. Be knowledgeable about the facility, property, and amenities to effectively communicate with guests.
8. Report incidents or accidents to management promptly.
9. Perform other duties as assigned.

Qualifications

Performance Requirements (Knowledge, skills, and abilities)

1. Operate cash register, calculator, multi-line phone, and credit card machine efficiently.
2. Lift and carry goods weighing up to 20 lbs. and use office equipment with dexterity.
3. Work independently, exercise good judgment, and take initiative.
4. Demonstrate strong social skills to effectively interact with guests and staff, managing sensitive situations with tact and patience.
5. Handle customer complaints positively, demonstrating empathy and providing solutions.
6. Communicate clearly in English, both verbally and in writing, to document information and follow instructions.
7. Relate well to all management and staff levels.
8. Maintain a healthy, fit appearance and positive attitude as a representative of the Spa.
9. Organize, prioritize, meet deadlines, and adapt to changing instructions.
10. Answer multi-line phone and provide accurate information.
11. Handle cash transactions, verify charges, and balance cash drawers securely.
12. Remain calm during emergencies or busy periods, resolving issues through thorough research and effective decision-making.
13. Maintain regular attendance and a professional appearance.

Experience Requirements

1-year resort spa experience with cash handling.

Education Requirements

High School diploma or equivalent, or any combination of education, training, or experience that provides the necessary knowledge, skills, and abilities.